Traveling IT Technician - Tier 2

IT Support Technician, Tier 2

At VASA Fitness, we want to create an uplifting experience for everyone by offering inclusive, accessible, and on-trend fitness. The foundation of our brand is rooted in a culture centered on unity, passion, love, integrity, fun, and trust. Because our culture is alive--embodied by members and team members alike--VASA is a place where lives are changed because of authentic connections made within our supportive community.

This position is for the VASA Fitness Corporate IT Service Desk. This role involves resolving technical issues, managing computer systems, and ensuring the smooth operation of our IT infrastructure. The ideal candidate will possess strong communication skills, technical expertise, and a customer-focused approach to support end-users effectively across various platforms and devices. This position requires some in-office attendance. There is frequent, required travel to local clubs and out of state to support new club openings.

• Travel to various locations to provide on-site support required to resolve issues from the IT Service Desk
• Assist in the configuration and setup of new locations in various states and markets to ensure the new locations are fully operational from an IT perspective
• Occasionally work with vendors on IT related tasks associated with new projects
• Provide technical support to end-users via phone, email, or remote access tools, addressing hardware and software issues promptly focusing on escalated issues
• Troubleshoot software problems related to operating systems such as Windows and macOS, including Microsoft Office applications
• Manage computer hardware components and peripherals, ensuring proper functioning and timely repairs or replacements
• Maintain and support computer networks including LAN, DNS, TCP/IP configurations, and network hardware
• Support mobile devices and operating systems to ensure connectivity and security compliance
• Utilize ITSM tools for ticket management and documentation of incidents
• Inform management of recurring issues and redirect problems to the correct resource
• Identify and escalate situations requiring urgent attention
• Assist with maintaining and updating the IT knowledge base
• Upkeep Inventory as hardware is issued, returned or retired
• Configuration and troubleshooting of telecommunications systems
• Other reasonable tasks as assigned by IT leadership

• Knowledge of technical support practices across various operating systems (Windows, macOS)
• Proficiency in software troubleshooting, computer management, and hardware diagnostics
• Familiarity with Microsoft Office Suite and Active Directory
• Familiar with troubleshooting Printer hardware and software
• Experience with computer networking concepts such as TCP/IP, DNS, LAN/WAN configuration
• Knowledge of helpdesk ticketing systems for incident tracking
• Excellent communication skills for effective customer service delivery in a fast-paced environment
• Analysis skills for diagnosing complex technical issues related to hardware or software failures
• Familiarity with network administration tasks involving TCP/IP protocols and network device configuration
• Experience with managing cabling and network racks

• CompTIA A+ and Network+ Cert preferred
• Customer Service experience
• Computer Hardware and Software troubleshooting experience

• Ability to use a scissor lift
• Knowledge of how to run and terminate cables
• Stress tolerance
• Attention to detail
• Team interaction
• Customer service orientation
• Adaptability and learning
• Problem analysis and resolution
• Oral and written communication skills

• Must have a valid driver's license and reliable personal vehicle to visit corporate office and local clubs as needed.
• Must be able to travel to various states within the United States as needed with prior notice
• Must maintain current auto insurance that meets state minimum requirements.
• Mileage will be reimbursed in accordance with company policy.

1259 South 800 East, UT Corporate Office, Utah 84097