Customer Support Technician I

Company Overview

At Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future.

At Motorola Solutions, safety and security are at the heart of everything we do. Our Flex Support team builds and connects technologies to help protect people, property, and places. We foster the collaboration that is critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations.

Everything starts with our people. On the Flex Support team, you will empower customers by maintaining the vital communication systems they count on every day. As a Customer Support Technician, you will analyze technical challenges, resolve system issues, and help to ensure seamless operational continuity across critical environments. We offer a culture where you can pursue your potential, innovate what is next, and perform meaningful work where safety starts with you.

Bachelor's degree or equivalent practical experience welcomed.

• Technical Support & Problem Resolution Deliver technical support to end-users via phone, email, and chat to resolve complex software and hardware issues Analyze and troubleshoot the Flex Computer Aided Dispatch solution across Windows and Linux operating systems Assist with network diagnostics and connectivity, escalating complex technical challenges to specialized engineering teams Customer Collaboration & Support Create knowledge base documentation for common technical issues to assist in building internal resources Oversee issue tracking to help to ensure rapid resolution and deliver high user satisfaction

• Technical Expertise Technical Troubleshooting to analyze and resolve issues spanning operating systems, network protocols, and software applications
• System Environments to support proprietary solutions within Windows and Linux platforms
• Ticketing Systems to manage, document, and oversee incident resolution through service desk tools
• Professional Experience Customer Service to deliver responsive, high-quality assistance while maintaining user satisfaction
• Team Collaboration to partner across technical teams on issue escalations and knowledge sharing
• This position is subject to working in high security areas governed by the US Department of Justice’s "Criminal Justice Information Services (CJIS) Security Policy" and therefore requires successfully passing a more stringent fingerprint background check administered by Motorola Solutions Inc. customers

• Relevant IT certifications such as CompTIA A+, Network+, or ITIL framework familiarity
• Experience with cloud platforms, remote support tools, or scripting languages
• Experience with AI-enhanced productivity tools

Target Base Salary Range: $55,000- $60,000

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-DB1 #LI-Remote

• High School Diploma
• 2+ years of experience in Technical Support
• Ability to obtain background clearance as required by government customers
• Legal authorization to work in the U.S. indefinitely is required.
• Employer work permit sponsorship is not available for this position.

• Travel Requirements:
  Under 10%
• Relocation Provided None
• Position Type Experienced
• Referral Payment Plan:
  Yes

Our U.S. Benefits include:

• Incentive Bonus Plans
• Medical, Dental, Vision benefits
• 401K with Company Match
• 10 Paid Holidays
• Generous Paid Time Off Packages
• Employee Stock Purchase Plan
• Paid Parental & Family Leave and more!

Motorola…