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Helpdesk Specialist: Tier 1 Support for Public Safety
Job in
Salt Lake City, Salt Lake County, Utah, 84193, USA
Listed on 2026-08-09
Listing for:
Utah Communications Authority
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support, IT Support
Job Description & How to Apply Below
The Utah Communications Authority (UCA) is hiring a Tier 1 Helpdesk Support full-time technician to serve as the first point of contact for user requests and incidents. You will log, classify, and resolve basic issues while diagnosing network problems and supporting our statewide radio network.
Ideal candidates will demonstrate strong troubleshooting, clear communication, and the ability to work with standardized procedures to minimize downtime and maintain service levels.
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