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IT Help Desk Leader | Service Delivery & Mentorship
Job in
Salt Lake City, Salt Lake County, Utah, 84193, USA
Listed on 2026-08-09
Listing for:
Biofire-Defense
Full Time
position Listed on 2026-08-09
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
Bio Fire Defense, LLC in Salt Lake City, Utah, is seeking a Help Desk Manager to lead Tier I-III IT support, drive SLA delivery, and mentor a growing team. You will oversee incident management, ticketing workflows, and collaboration with Systems Engineering, Networking, and Security to ensure reliable services.
The role combines hands-on leadership with process improvement, vendor coordination, and strategic reporting to senior leadership.
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