Platform Services Tech Prod Mgr

Platform Services Tech Prod Mgr.

Responsible for identifying customer needs and driving the vision, execution, and business objectives of a technical product. Tracks overall market and competitive dynamics. Identify business needs and opportunities, define product requirements, and provide strategic recommendations that guide product strategy, roadmap priorities, adoption, and product success. Prevent roadblocks across teams to meet quality standards, project deadlines, and business objectives. Manage long-term roadmaps, marketing, implementation, partners, and other stakeholders, ensuring successful product outcomes.

Combines strong product management skills with sufficient technical expertise to effectively partner with technical teams, architects, security professionals, vendors, legal counsel, procurement, and other required stakeholders. Considered highly skilled and proficient in discipline. Conducts complex, important work under minimal supervision and with latitude for independent judgment.

Serve as a strategic technical product manager for enterprise technology services with an initial focus on Microsoft 365 and other unified communication platforms. The successful candidate will be responsible for defining, productizing, and driving adoption of enterprise services within the Platform Services unit, ensuring they deliver measurable value to University of Utah and University of Utah Health. In addition to Microsoft 365 services, define the product strategy, lifecycle management, and customer experience for Google Workspace, Gemini, Voice Services including CCaaS, Web Application Deployment & Automation services, Database Services, and other related enterprise technology offerings supporting the University of Utah and University of Utah Health.

About UIT:  the central IT service provider for the University of Utah, reports to the U's  and is responsible for many of the U's shared IT services including the wired and wireless network;
Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

About the University of Utah:
Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to https://(Use the "Apply for this Job" box below). and a member of the   are a short distance from campus, and opportunities to pursue activities from  Salt Lake City is home to the   , and a wide range of other cultural and recreational activities.

Technical Product Manager Department specific responsibilities:

• Lead product strategy, vision, roadmap development, and lifecycle management for a portfolio of enterprise technology products and services through governance, adoption strategies, and success measures that deliver meaningful customer and organizational value.
• Productize vendor-provided technologies and platform capabilities into customer-focused enterprise products that address business needs and improve the user experience.
• Build and maintain strong relationships with customers, service owners, technical support teams, engineers, architects, legal counsel, privacy, security, procurement, and other stakeholders to understand needs, identify opportunities, and develop recommendations that inform product strategy, roadmap priorities, leadership decision-making, and successful product outcomes.
• Align product vision, roadmap priorities, backlogs, features, and enhancements with organizational goals, customer needs, business requirements, and organizational priorities.
• Evaluate emerging technologies, vendor roadmaps, industry trends, and market developments to identify opportunities and develop recommendations that guide product strategy and future direction.
• Develop and present business cases, cost models, product proposals, and strategic recommendations to leadership and other stakeholders.
• Develop and maintain multi-year product roadmaps for a portfolio of enterprise technology products, including Microsoft 365, Google…