IT Support / Help Desk Technicians
Job in
Salt Lake City, Salt Lake County, Utah, 84101, USA
Listed on 2026-08-12
Listing for:
University of Utah
Full Time, Part Time
position Listed on 2026-08-12
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Technical Support, Desktop Support
Job Description & How to Apply Below
Announcement
Details
Open Date 08/10/2026
Requisition Number PRN
45879B Job Title IT Support / Help Desk Technicians Working Title IT Support / Help Desk Technicians Career Progression Track S00 Track Level S4 - Highly Skilled, S3 - Skilled, S2 - Intermediate, S1 - Entry Level Support FLSA Code Nonexempt Patient Sensitive Job Code? No Standard Hours per Week 40 Full Time or Part Time? Full Time Shift Day Work Schedule Summary VP Area U of U Health
- Academics Department 01502 - Department of Biochemistry Location Campus City Salt Lake City, UT Type of Recruitment External Posting Pay Rate Range $21.00 - $30.00 DOE Close Date 11/09/2026 Priority Review Date (Note
- Posting may close at any time)
Job Summary
The Department of Biochemistry IT team is looking for an IT Helpdesk Technician to support the Department's research and educational mission. This position will be first line technical support for our faculty, students, and staff. We support a broad array of devices and services, leveraging both University provided solutions, as well as specialized hardware and software to enable research.
Responsibilities
* Provide timely support services to employees with first-level technical problems and information technology issues involving desktop, laptop, or network services.
* Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues.
* Install and support licensed and internal software/hardware.
* Track computer hardware and software assets.
* Assist with provisioning/deprovisioning access and accounts.
* Maintain printers and coordinate service repairs.
* Repair/troubleshoot desktop and laptop computers, printers, monitors, etc.
* Escalate issues as necessary to tier 2/manager or appropriate team/group.
Minimum Qualifications
EQUIVALENCY STATEMENT: 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor's degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
IT Support / Help Desk Technician, I:
Requires little to no related experience.
IT Support / Help Desk Technician, II:
Requires at least 1 year of related experience.
IT Support / Help Desk Technician, III:
Requires 3+ years of related experience.
IT Support / Help Desk Technician, IV:
Requires 5+ years of related experience.
Preferences
* Some familiarity with Windows and macOS, especially troubleshooting common issues
* Experience using ticketing systems (e.g. Service Now, Jira, etc)
* Some familiarity with OS command lines (cmd, powershell, bash, zsh, etc)
Type Benefited Staff Special Instructions Summary Additional Information
The University is a participating employer with Utah Retirement Systems ("URS"). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS' post-retirement rules and restrictions.
Please contact Utah Retirement Systems at or or University Human Resource Management at if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans' preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran's status. The…
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