Systems Engineer II- Atlassian Cloud Platform

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade:
Technical 406

Pay Range: $98,300.00 - $

bJob Description

The System Engineer II reports to the Senior Manager, Software Engineer. The primary focus of this position is to administer the  environment ensuring users have access and training. The position will also assist in maintaining the customization portion of  Must understand basic system standardized tasks and will apply them under close supervision of management.

The Systems Engineer II - Atlassian Cloud Platform reports to the Senior Manager, Infrastructure Engineering. The primary focus of this position is to administer, support, and optimize the university's Atlassian Cloud Enterprise environment, ensuring users have appropriate access, training, and support. This position is responsible for maintaining and enhancing platform configurations, automations, integrations, and governance practices across Atlassian products including Jira, Confluence, Jira Service Management, and Atlassian Guard.

The Systems Engineer II applies established technical standards and operational processes while contributing to platform improvements and enterprise initiatives under general supervision.

Job Duties

• Performs system administration, configuration, maintenance, and support for Atlassian Cloud products, including Jira Software, Confluence, Jira Service Management, Atlassian Guard, and related applications.
• Manages and performs Atlassian Cloud configuration, deployment, and platform administration activities, ensuring appropriate rollback, recovery, and change management procedures exist at all times.
• Resolves Atlassian platform issues submitted through the university's ticketing systems and serves as an escalation point for complex platform-related issues.
• Reviews platform configurations, workflows, automation rules, scripts, integrations, and Marketplace applications to ensure adherence to established standards, security requirements, and best practices.
• Ensures appropriate backup, recovery, and continuity procedures are maintained in support of organizational disaster recovery requirements.
• Creates and maintains documentation for Atlassian platform architecture, configurations, governance standards, policies, procedures, and operational processes.
• Maintains development, testing, and production environments and supports feature releases, upgrades, migrations, and platform enhancements.
• Maintains data integrity, security, and governance across Atlassian Cloud environments.
• Administers Atlassian Guard, user lifecycle management, authentication, authorization, SSO, SCIM provisioning, and platform security controls.
• Designs, implements, and maintains automation solutions that improve operational efficiency and reduce manual administrative effort.
• Evaluates and manages Atlassian Marketplace applications and integrations, ensuring compliance with security, privacy, supportability, and operational standards.
• Establishes and…