Senior Technical Program Manager

Technical Program Manager

Collaborates with management and stakeholders to align priorities and goals using technical know-how in a fundamental engineering area or technical domain. Collaborates with cross-functional teams to establish and refine scope and milestones for each aspect of a technical program, aligning to the broader program plan and company strategies and goals. Manages technical programs and moderately complex, cross-organizational initiatives impacting products and business.

Manages moderately complex issues, bottlenecks, and risks within the scope of work, escalating when necessary. Contributes to and initiates improvements to technical programs, driving the implementation of industry best practices and moderately complex process improvements. Adapts and applies continuous improvement methods within technical programs, identifying insights within assigned work streams to support generating recommendations that deliver operational efficiencies. Leads technical discussions within the immediate team to align priorities and facilitate collaboration on program goals.

Leverages technical expertise to guide cross-functional teams. Collaborates with development teams to enhance reports, dashboards, forecasts, tools, and models. Facilitates collaboration as a technical liaison with or between stakeholders teams by ensuring smooth communication and program tracking.

Key Responsibilities

Technical Management and Execution
- Technical Management:

– Leverages technical knowledge to identify risks, manage scope, estimate program timelines, request feasibility, testing requirements, and determine appropriate resources.

– Actively supports product or service delivery and ensures they meet the applicable third party, security, export, and accessibility compliance requirements.

– Participates in rapid response to security escalations, identifying risks and appropriate mitigation strategies and supporting the optimal proposed path to resolution.

– Forecasts program demands and resourcing to identify risks and ensure that goals are achievable.

– Contributes to the development and implementation of process improvements to improve the reliability of products or services.

Technical Management and Execution
- Technical Strategy and Execution:

– Utilizes technical knowledge to identify, track, and manage program dependencies and risks.

– Supports rapid response to escalations, coordinating within team and communicating to senior team members to assess risk, determine mitigation strategies, and execute the optimal proposed path to resolution.

– Analyzes requirements and provides input on program strategy development.

– Helps refine and update delivery standards and guidelines.

– Identifies and quantifies opportunities for process automations and advocates for prioritization.

– Participates in incident management initiatives, as applicable.

Program Oversight
- Strategy and Decision-Making:

– Assists in aligning priorities with customers, service, and stakeholder teams through regular reporting to leadership.

– Collaborates with cross-functional teams to establish and refine scope and milestones, aligning to the broader program plan and company strategies and goals.

– Monitors key performance indicators (KPIs) and measurement methods for program performance against established goals (e.g., scope, timelines, deliverable quality).

– Builds a clear communication strategy of objectives to partners and customers.

Program Oversight
- Program and Operations Management:

– Manages both technical and non-technical programs and moderately complex, cross-organizational programs impacting products and business.

– Drives the work of program staff (e.g., development, release management, customer success), identifying and mitigating barriers, including risks and issues in workflows and technical support.

– Ensures collection and maintenance of program documentation (e.g., status reports, program plans) and identifies risks and issues.

– Ensures attention to detail in program management, from thorough planning to execution and reporting.

– Fosters communication across teams.

– Identifies and addresses operational challenges that impact team…