ServiceNow Administrator

Job Description:Service Now Administrator
Position Type
: 12 Month Contract
Compensation
: $60-65/hr
Location
:
On-Site, Salt Lake City

Job Profile Summary
The Service Now Administrator supports the day-to-day operation, configuration, and stability of an enterprise Service Now platform. This role partners with internal stakeholders to translate business needs into platform configuration, maintains documentation, supports incident/request troubleshooting, and helps ensure platform changes meet quality standards and delivery timelines.

Essential Functions & Responsibilities

• Administer and maintain a Service Now instance with multiple custom applications and configurations.
• Configure and support out-of-the-box Service Now modules (as applicable).
• Troubleshoot platform issues, identify root cause, and coordinate resolution with internal teams and/or vendors.
• Support inbound email actions, notifications, and workflow-related configurations.
• Manage user access and platform governance practices (as applicable to the environment).
• Maintain platform documentation (runbooks, configuration notes, process guides, release notes).
• Assist with quality assurance activities (test planning, UAT support, change validation).
• Manage multiple tasks in a deadline-driven environment and elevate risks early.
• Participate in continuous improvement of administration processes and platform best practices.
• Perform other related duties as assigned.

Knowledge, Skills & Abilities

• Working knowledge of Service Now administration concepts and common platform capabilities.
• Familiarity with basic JavaScript and platform configuration concepts (e.g., business rules, client scripts, UI policies).
• Familiarity with inbound email functionality and troubleshooting.
• Understanding of data import/export concepts (data sources, scheduled imports/exports).
• Strong troubleshooting skills and a basic understanding of performance considerations.
• Strong written communication and documentation habits.
• Ability to work independently and within an Agile/team-based environment.
• Ability to navigate vendor support portals and open/manage support cases when needed.

Competencies

• Organizational Impact:Supports moderate-scope platform work; prioritizes tasks to reduce operational impact.
• Problem Solving & Decision Making:Works under general supervision; work reviewed for accuracy; escalates when scope/method changes are needed.
• Communication & Influence:Communicates clearly with technical and non-technical stakeholders; explains configuration impacts and best practices.
• Leadership & Talent:May mentor or support more junior team members.

Qualifications

Minimum

• Service Now Certified System Administrator (CSA)
  or
  equivalent hands-on experience.
• Bachelor’s degree in a related field
  or
  equivalent practical experience.
• 1+ year of experience supporting or administering Service Now in a production environment.

Preferred

• Experience with Agile/Scrum and tools such as Jira.
• Familiarity with HTML/CSS and modern UI concepts.
• Experience supporting integrations and data movement between Service Now and external systems (conceptual/admin-side exposure).

Equal Employment Opportunity Statement
Gravity IT Resources is an Equal Opportunity Employer. We are committed to creating an inclusive environment for all employees and applicants. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other legally protected characteristic. All employment decisions are based on qualifications, merit, and business needs.