Building Automation Airport Support Administrator III (May Underfill

Building Automation Airport Support Administrator III (May Underfill)

Under the guidance of the Network Support Team Manager and/or the Network Engineering Team Manager, oversees and ensures completion of tasks pertaining to supporting customers that use City computer, phone, and data network resources. This includes planning and coordinating the installing, configuring and maintaining of networked desktop computers, laptops, mobile devices, printers, phones, data equipment, and software for City departments. Responsibilities will also include providing onsite technical support at off-site buildings, working with the Software Support Team and the Software Engineering Team regarding software and application issues, and working with the Network System Engineer Team in resolving issues involving network connectivity, throughput, and overall LAN performance.

Mentoring and training Network Support Team II and I Administrators, and managing projects as assigned. Various work schedules may be required to accommodate the hours that the Help Desk and onsite technical support are available for City customers, in addition to the demands of project management and employee supervision. Occasional weekend work, on-call work, and after-hours work may also be required.

The Building Automation Airport Support Administrator provides advanced technical support for the Airport's Building Automation Systems (BAS) and related networked systems. The ideal candidate will have hands-on experience with BAS hardware and software, BACnet and Modbus protocols, DDC controls, SCADA programming, and Siemens Desigo. This position will troubleshoot complex control issues, support BAS installation and commissioning, and work with Airport teams to maintain system programming, databases, and network connectivity.

Strong technical, communication, and problem-solving skills, along with experience supporting enterprise systems and Windows-based network environments, are highly desirable.

Position Hourly Range:

Level III: $30.74 - $41.97/hr

Level II: $27.89 - $38.04/hr

Level I: $25.31 - $34.53/hr

* based on qualifications and experience.

This position is eligible for full city benefits, including:

• Health Insurance
• Dental, Vision and Life Insurance
• Paid vacation and personal leave
• 6-12 weeks of paid parental leave available
• Retirement contributions toward a pension plan and/or 401(k)
• A robust Employee Assistance Plan (EAP)
• Up to $4,000 tuition reimbursement annually
• Discounted supplemental benefits like pet insurance and legal services

Typical Duties:

• Manages specific service related servers such as: network printing servers, remote access servers, Citrix application servers, etc.
• Manages projects that coordinate with the Network System Engineer Team, Software Support Team and/or the Software Engineering Team.
• May occasionally supervise Network Support Administrator II & I employees. This may include assigning tasks, measuring and reporting productivity levels, and assessing skill set needs.
• Assists with product implementation and/or upgrades with the Software Support Team and/or the Software Engineering Team.
• Installs, configures, and maintains Cambium PMP/PTP wireless communications. This can include but is not limited to configuring, diagnosing, repairing, upgrading, and optimizing physical infrastructure associated with Cambium PMP/PTP wireless communications.
• Assists the Network System Engineer Team to develop and maintain City-wide security on the network and for remote users. This includes the evaluation and installation of necessary hardware and software components needed to maintain a secure operating environment for the network users and departments.
• Assists in analyzing City-wide network usage patterns in order to provide data for strategic planning decisions for future network growth.
• May serve as a primary contact for hardware and/or software vendors through which vendor provided service and support will be coordinated.
• Assists customers using desktop and mobile computer systems by troubleshooting complex hardware and software problems, such as system compatibility and configuration issues, hardware failures, and provides end-user training.
• Ins…