IT Support / Help Desk Technicians
Listed on 2026-08-18
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Desktop Support
Details
Open Date 08/10/2026
Requisition Number PRN
45879B
Job Title IT Support / Help Desk Technicians
Working Title IT Support / Help Desk Technicians
Career Progression Track S00
Track Level S4 - Highly Skilled, S3 - Skilled, S2 - Intermediate, S1 - Entry Level Support
FLSA Code Nonexempt
Patient Sensitive Job Code? No
Standard Hours per Week 40
Full Time or Part Time? Full Time
Shift Day
VP Area U of U Health - Academics
Department 01502 - Department of Biochemistry
Location Campus
City Salt Lake City, UT
Type of Recruitment External Posting
Pay Rate Range $21.00 - $30.00 DOE
Close Date 11/09/2026
Job SummaryThe Department of Biochemistry IT team is looking for an IT Helpdesk Technician to support the Department’s research and educational mission. This position will be first line technical support for our faculty, students, and staff. We support a broad array of devices and services, leveraging both University provided solutions, as well as specialized hardware and software to enable research.
Responsibilities- Provide timely support services to employees with first-level technical problems and information technology issues involving desktop, laptop, or network services.
- Create and track help desk tickets in the system to ensure prompt and satisfactory resolution to issues.
- Install and support licensed and internal software/hardware.
- Track computer hardware and software assets.
- Assist with provisioning/deprovisioning access and accounts.
- Maintain printers and coordinate service repairs.
- Repair/troubleshoot desktop and laptop computers, printers, monitors, etc.
- Escalate issues as necessary to tier 2/manager or appropriate team/group.
EQUIVALENCY STATEMENT : 1 year of higher education can be substituted for 1 year of directly related work experience (Example: bachelor’s degree = 4 years of directly related work experience).
Department may hire employee at one of the following job levels:
IT Support / Help Desk Technician, I: Requires little to no related experience.
IT Support / Help Desk Technician, II: Requires at least 1 year of related experience.
IT Support / Help Desk Technician, III : Requires 3+ years of related experience.
IT Support / Help Desk Technician, IV: Requires 5+ years of related experience.
Preferences- Some familiarity with Windows and macOS, especially troubleshooting common issues
- Experience using ticketing systems (e.g. Service Now, Jira, etc)
- Some familiarity with OS command lines (cmd, powershell, bash, zsh, etc)
Type Benefited Staff
Additional InformationThe University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions.
Please contact Utah Retirement Systems at or or University Human Resource Management at if you have questions regarding the post-retirement rules.
This position may require the successful completion of a criminal background check and/or drug screen.
The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.
Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.
Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran’s status. The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106.
The requirement not to discriminate in education programs or…
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