Sr. Manager, IT

Information Technology Management

The Senior IT Manager is a proactive and strategic leader responsible for overseeing IT operations, projects, client relationships, and team performance in a dynamic academic environment. This senior-level role requires a highly organized individual with strong technical expertise in systems administration, network concepts, and enterprise IT solutions. In addition to direct team leadership, this position plays a key role in aligning and coordinating efforts across other IT managers and senior systems engineering staff to ensure consistency, standardization, and strategic execution across the organization.

The Senior IT Manager is a proactive and strategic leader responsible for overseeing IT operations, projects, client relationships, and team performance in a dynamic academic environment. This senior-level role requires a highly organized individual with strong technical expertise in systems administration, network concepts, and enterprise IT solutions. In addition to direct team leadership, this position plays a key role in aligning and coordinating efforts across other IT managers and senior systems engineering staff to ensure consistency, standardization, and strategic execution across the organization.

This is an ON-SITE position.

University Information Technology (UIT), the central IT service provider for the University of Utah, reports to the U's Chief Information Officer and is responsible for many of the U's shared IT services including the wired and wireless network;
Campus Information Services (CIS) portal; UMail, telephone, and online collaboration; digital learning technologies; information security; software licensing; and a host of other IT systems and services.

Located in Salt Lake City, the U is the flagship institution of the State of Utah's system of higher education, home to arts and museum venues and a member of the BIG-12 Conference
. Skiing and snowboarding opportunities are a short distance from campus, and opportunities to pursue activities from biking to hiking to fishing abound
. Salt Lake City is home to the Utah Symphony and Opera
, Ballet West
, professional sports teams
, and a wide range of other cultural and recreational activities.

• Design, develop, and implement IT systems, policies, and operational goals that support both organizational and departmental needs.
• Provide senior-level leadership and coordination across IT managers and senior systems engineering staff, ensuring alignment of priorities, standards, and service delivery models.
• Lead, mentor, and develop IT staff by providing coaching, training, and professional growth opportunities; establish clear performance expectations and conduct regular evaluations.
• Oversee staffing functions including workforce planning, recruitment, hiring, onboarding, and HR-related processes in alignment with university policies.
• Act as a primary liaison between IT and client departments, building strong relationships, understanding business needs, and ensuring high levels of customer satisfaction.
• Plan, coordinate, and manage IT projects from initiation through completion, while also serving in a hands‑on technical role (systems administration) as needed.
• Ensure adherence to IT best practices, ITIL processes, and standardized workflows to improve service delivery, consistency, and operational efficiency.
• Manage and maintain asset lifecycle processes, including purchasing, inventory control, auditing, and equipment tracking for all supported departments.
• Oversee procurement activities, including vendor coordination, equipment ordering, and contract management for departmental IT services and support agreements.
• Ensure compliance with institutional security initiatives, policies, and regulatory requirements; track and report on compliance metrics and remediation efforts.
• Manage and support Mobile Device Management (MDM) and endpoint management solutions to ensure secure, standardized device configurations.
• Develop and maintain clear technical documentation, knowledge base articles, and process guides to support staff and promote consistency.
• Col…