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Senior Technical Support & Escalation Specialist
Job in
Salt Lake City, Salt Lake County, Utah, 84193, USA
Listed on 2026-08-22
Listing for:
ECP
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
ECP in Salt Lake City seeks a Senior Customer Support Representative to act as the final escalation point and primary technical triage resource before issues reach Dev, Pharmacy, Billing, Compliance, or Product. You will reproduce complex customer issues, validate bugs, and ensure well-documented, actionable tickets reach downstream teams.
This role emphasizes deep technical investigation, QA support for releases, and proactive product support.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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