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Incident Management Analyst: Real-Time IT Support Leader
Job in
Salt Lake City, Salt Lake County, Utah, 84193, USA
Listed on 2026-08-22
Listing for:
PACS
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Support, IT Business Analyst
Job Description & How to Apply Below
PACS Group, Inc. is seeking an Incident Management Analyst to safeguard end-user support quality across IT. The role tracks live ticket flows, audits against service standards, and performs service recovery when experiences fall short.
It emphasizes CSAT, problem records, and cross-tier handoffs to keep issues from stalling. Reporting to the Director of IT Support, this position requires ITSM expertise, strong communication, and a commitment to consistent service for PACS' clinical and
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