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Incident Management Analyst - IT Service Delivery
Job in
Salt Lake City, Salt Lake County, Utah, 84193, USA
Listed on 2026-08-22
Listing for:
PACS in
Full Time
position Listed on 2026-08-22
Job specializations:
-
IT/Tech
IT Support
Job Description & How to Apply Below
PACS Group, Inc. is seeking an Incident Management Analyst (Finance) to safeguard the end-user support experience across all IT support tiers.
You will monitor live ticket flow, audit service standards, and perform service recovery by contacting end users when necessary, ensuring SLAs/OLAs are met for PACS’ healthcare facilities. You will collaborate with Tier 2/3 teams, coordinate incident handoffs, and drive process improvements to reduce escalations and improve CSAT across a multi-site
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