Learning Development Operations Analyst

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade:
Professional 307

Pay Range: $68,300.00 - $

Supports data-driven decision making within the Program Development organization by identifying, curating, and communicating data from Program Development systems to meet the reporting requirements of leadership and cross-functional stakeholders. Translates data requirements into actionable reports, dashboards, and data solutions that make project health, output quality, and operational performance visible and accessible. Partners with internal teams and system owners to locate, validate, and integrate data from multiple sources, ensuring the information used to guide program development decisions is accurate, timely, and well-documented.

• Partners with leadership, project managers, and department decision-makers to understand data needs and translates those needs into specific data capture and reporting tasks.
• Identifies relevant data sources across Program Development systems (e.g., project management tools, workflow tools, enterprise systems) and determines the most effective methods for extracting and compiling that data.
• Works with team members and integration developers to access required data, resolve data discrepancies, and establish repeatable data feeds where possible.
• Designs and builds reports, dashboards, and data visualizations that clearly communicate project status, operational metrics, and program development outcomes to both technical and non-technical audiences.
• Maintains and updates existing reports and dashboards to reflect evolving business needs, ensuring data accuracy and consistency over time.
• Documents data definitions, sources, extraction methods, and report logic to support transparency and institutional knowledge.
• Performs quality assurance checks on data outputs to ensure completeness and accuracy before delivery to stakeholders.
• Supports ad-hoc data requests by gathering, compiling, and formatting information within established timelines.
• Assists in the reporting of objectives and key results (OKRs) and operational metrics as directed by leadership.
• Contributes to process improvement efforts by identifying opportunities to automate data collection, streamline reporting workflows, and reduce manual effort.
• Maintains organized records of all data products, report versions, and related documentation.
• Participates in and contributes to regular team and department meetings. Performs other related duties as assigned.

This job description includes a general representation of job requirements rather than a comprehensive inventory of all required responsibilities or work activities. The contents of this document or related job requirements may change at any time with or without notice.

This is a full-time role that is on-site in Salt Lake City, Monday through Friday, during regular business hours.

• Solid analytical…