Desktop Support Specialist

Job Summary

We are seeking a Desktop Support Technician with experience supporting Microsoft environments and end users in a fast-paced enterprise setting. This role will be responsible for troubleshooting hardware, software, identity management, and cloud-based technologies while providing exceptional customer service. The ideal candidate will have hands-on experience with Microsoft 365, Active Directory, Entra , Azure, Intune, and Autopilot, along with strong troubleshooting skills across desktop infrastructure.

• Provide Level 1 and Level 2 desktop support for Windows-based laptops, desktops, and mobile devices.

• Troubleshoot and resolve hardware, software, operating system, and connectivity issues.

• Support and administer Active Directory, including user account creation, password resets, group management, and permissions.

• Manage Microsoft 365 environments, including Outlook, Teams, One Drive, and SharePoint support.

• Utilize Entra  (Azure Active Directory) for user identity and access management.

• Assist with Azure administration and support of cloud-based resources.

• Deploy, configure, and maintain endpoint devices using Microsoft Intune and Windows Autopilot.

• Create, modify, and troubleshoot Group Policy Objects (GPOs) to support business requirements.

• Use Power Shell to automate routine administrative tasks and assist with system management.

• Handle workstation deployments, upgrades, imaging, and lifecycle management.

• Document technical issues, solutions, and procedures within the ticketing system.

• Collaborate with infrastructure and security teams to maintain system compliance and performance.

• Provide excellent customer service while managing multiple support requests and priorities.

• 2+ years of desktop support, help desk, or IT support experience.

• Hands-on troubleshooting experience in a Microsoft enterprise environment.

• Experience supporting Active Directory and Group Policy.

• Knowledge of Microsoft 365 administration and end-user support.

• Experience with Entra  (Azure AD) and Azure services.

• Experience managing devices through Microsoft Intune and Windows Autopilot.

• Familiarity with Power Shell scripting and automation.

• Strong understanding of Windows 10/11 operating systems.

• Excellent communication, documentation, and customer service skills.

• Experience with endpoint security and device compliance policies.

• Microsoft certifications such as MD-102, MS-900, AZ-900, or related certifications.

• Experience supporting hybrid cloud and on-premises environments.

• Knowledge of ITIL processes and ticketing systems.

• Desktop Support & Troubleshooting

• Active Directory & Group Policy

• Microsoft 365 Administration

• Entra  (Azure AD)

• Azure Cloud Support

• Microsoft Intune

• Windows Autopilot

• Power Shell

• Windows 10/11 Support

• Customer Service & End-User Support

This is a Contract to Hire position based out of Salt Lake City, UT.

The pay range for this position is $25.00 - $35.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

This is a fully onsite position in Salt Lake City,UT.

This position is anticipated to close on Sep 19, 2026.

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change.

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