Technical Operations Manager

Technical Operations Manager

FT / PT Status - Full-Time
Benefits Eligibility
–This position is eligible for a full benefits package.
Salary - $33.72 - $48.95 Hourly Wage
Remote Work / In-Office - Hybrid
Final date to receive applications - 9/23/2026*

* This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

In this Technical Operations Manager position, you will drive strategic execution across the Utah Department of Commerce's technology, data, and operational landscape. Managing high-stakes vendor relationships, cross-functional software rollouts, and infrastructure coordination with DTS, this role ensures seamless operational continuity across divisions. We are seeking a software-minded problem solver who treats internal tools like high-value products-using data, continuous iteration, and low-friction experimentation to improve consistency, lower operational costs, and elevate the user experience.

Day-to-day responsibilities of this position:

• Vendor Management & SLA Enforcement
  :
  Oversee core vendor deliverables and hold partners accountable to active Service Level Agreements (SLAs). Manage technical scopes across third-party resources, including Egen, System Automation (SA), and Salesforce maintainers.
• Cross-Functional Workflows & Data Migrations
  :
  Lead cross-divisional initiatives that depend on technology change, including business requirements, data classification and retention decisions, records inventory, user communications, and readiness sign-off for storage and system migrations executed by DTS.
• Work Management Architecture
  :
  Serve as the functional administrator for internal project tracking platforms (e.g., , Asana, JIRA, Gqueues), optimizing intake workflows, website ticketing systems, and backlog reconciliation.
• Dashboard & KPI Tracking
  :
  Oversee operational dashboard initiatives from requirements gathering to execution, partnering with internal analysts and division bureaus on data hygiene and report delivery.
• Stakeholder & Partner Alignment
  :
  Function as a key liaison to the Division of Technology Services (DTS), Division of Occupational and Professional Licensing (DOPL), Division of Consumer Protection (DCP), and other internal bureaus to navigate resource bottlenecks and scope changes.
• Product & Solution Ownership
  :
  Act as the internal product owner for critical operational software and platforms; partner with stakeholders across Commerce to translate operational pain points into clear user stories, prioritize product roadmaps, and measure feature adoption post-launch.

The ideal candidate is an action-oriented, highly adaptable operational leader who thrives as a natural problem-solver and "universal translator"—able to seamlessly bridge technical IT terms, state regulatory frameworks, and executive decision-making. Driven by deep personal accountability, they take full ownership of complex departmental goals, proactively monitoring team capacity, vendor SLAs, and project dependencies before bottlenecks disrupt output. As a calming leader, they navigate high-pressure stakeholder environments and competing agency priorities with composure, using structured, transparent communication to establish boundaries, prevent staff burnout, and maintain strong cross-divisional alignment.

• Availability
  :
  The Ability to attend the initial training period in person at our Salt Lake City office, with the understanding that hybrid telework (up to 2 days per week) is available once you have demonstrated understanding and competency in the basic functions of…