Technical Support Specialist

FT / PT Status – Full-Time

Benefits Eligibility – This position is eligible for a full benefits package.

Salary – $35.83 - $61.69 Hourly Wage

Remote Work / In-Office – In-Office / On-Site

Recruiter – Desi Crane | aghr |

Final date to receive applications – 11/2/2026*

This job posting may close at any time after the minimum advertising period of three (3) business days has passed, should a sufficient applicant pool be received. Applicants are encouraged to apply as early as possible.

The Tech Support Specialist 3 performs advanced technical work that requires independent judgment, initiative, and a strong understanding of complex IT systems. This role supports, maintains, troubleshoots, and enhances the office’s technology infrastructure.

This is an at‑will position.

• Independently diagnose and resolve advanced technical issues involving hardware, software, operating systems, networks, servers, cloud services, telecommunications, storage systems, mobile devices, and security technologies.
• Plan, implement, configure, administer, and optimize IT systems and services to ensure reliability, performance, and security.
• Evaluate existing and emerging technologies, identify office needs, and recommend solutions related to hardware, software, network infrastructure, security, and overall technology lifecycle management.
• Serve as a senior technical resource and escalation point for office staff and tech support personnel.
• Administer and support core systems including:
• Network infrastructure
• Windows servers and Active Directory
• Microsoft 365 and Azure
• Virtual desktop systems
• VPN services
• Storage and backup systems and archival workflow
• Mobile device managment
• Network cameras and physical network hardware
• Conference room technology and end‑user devices
• Lead or participate in technical projects such as system implementations, upgrades, migrations, and technology deployments.
• Provide technical guidance, training, and mentoring to junior support staff. Coordinate work with vendors, contractors, and other technical resources.
• Monitor systems and infrastructure to identify performance, availability, capacity, configuration, and security issues and take corrective action.
• Analyze recurring technical incidents to identify root causes and implement permanent or preventative solutions.
• Work with limited supervision, evaluating complex technical issues, prioritizing multiple tasks, and implementing solutions that balance security, reliability, performance, operational needs, and cost.
• Handle sensitive and confidential information while maintaining strict security, access controls, and data protection practices.
• Participate in the development and implementation of technical standards, procedures, configurations, and best practices.
• Develop and maintain technical documentation, system diagrams, configuration records, procedures, inventories, and knowledge‑base resources.
• Participate in emergency response, disaster recovery, business continuity, and technology recovery activities.
• Maintain awareness of emerging technologies, cybersecurity threats, vulnerabilities, and industry practices and recommend improvements when appropriate.

• A bachelor's degree or higher in computer science, information technology, or a related field, or equivalent educational and/or professional experience
• At least five years of experience in Information Technology
• Experience with managing Windows Servers
• Experience with Microsoft Azure Cloud Services
• Experience administering Microsoft 365 environment
• Experience with iPhone, iPad, and Android devices
• Knowledge of backups and backup principles
• Knowledge of Windows Active Directory
• Troubleshooting, repairing, or upgrading computer hardware, including Windows and Mac laptops
• Experience with…