IT Helpdesk Technician

Welcome to the Traegerhood:

Our business is BBQ, and business tastes good. Traeger invented the wood pellet grill over 30 years ago, and we’re fanatics who are dedicated to bringing people together to create a more flavorful world. From our headquarters in Salt Lake City, we work tirelessly to provide a world-class experience to our customers, retailers, and especially our employees. If you’re a team player who’s dedicated to delivering top-quality results every day, then we want you to come cook with us.

Traeger is looking for an IT Helpdesk Technician to provide frontline technical support across our corporate environment. This role blends traditional desktop/end-user support with hands‑on device management (Intune/Kandji-IRU) and audio/visual systems support for conference rooms, event spaces, and office A/V equipment. This person will be the first point of contact for employees experiencing technical issues and a key contributor to keeping our device fleet secure, up to date, and running smoothly.

• Provide Tier 1/2 helpdesk support for hardware, software, and network issues via ticketing system, phone, and in-person
• Administer and support end-user devices (Windows and macOS) using Microsoft Intune and Kandji (IRU) for enrollment, policy deployment, compliance, and remote management
• Support Microsoft 365 / Azure AD (Entra ) administration: user provisioning, licensing, group policy/conditional access basics, password/MFA resets
• Manage and troubleshoot A/V systems in conference rooms and shared spaces, including:
• Firmware/software updates for sound systems, video bars, displays, and conferencing hardware (e.g., Zoom Rooms, Teams Rooms, Poly/Logitech devices)
• Setup, testing, and troubleshooting for meetings, town halls, and company events
• Maintaining an inventory of A/V equipment and coordinating repairs/replacements
• Image, configure, and deploy new laptops/desktops and manage asset lifecycle (onboarding/offboarding)
• Document recurring issues, contribute to internal knowledge base articles, and identify opportunities to automate or improve support processes
• Escalate complex issues to Tier 2/3, Networking, or Dev Ops/Infrastructure teams as needed, with clear documentation
• Support basic networking troubleshooting (Wi‑Fi, VPN, printers, conference room connectivity)
• Assist with physical office IT needs: workstation setup, peripheral troubleshooting, cabling, and equipment moves

• 2+ years of hands‑on IT helpdesk / desktop support experience
• Working knowledge of Microsoft 365, Azure/Entra and general Windows/macOS administration
• Experience with MDM tools, ideally Microsoft Intune and Kandji (IRU) , or comparable platforms (Jamf, Workspace ONE)
• Comfort with A/V equipment: setup, firmware updates, and troubleshooting for conferencing/sound systems
• Strong troubleshooting mindset — able to diagnose issues methodically and communicate clearly with non-technical users
• Solid understanding of networking fundamentals (DNS, DHCP, VPN, Wi‑Fi basics)
• Excellent customer service and communication skills; patient and personable under pressure
• Ability to lift/move IT and A/V equipment as needed

• Associate's or Bachelor's degree in IT, Computer Science, or related field (not required — equivalent experience is valued)
• Relevant certifications:
  Microsoft MD-102, CompTIA A+/Network+, or similar
• Experience supporting a hybrid on‑prem/cloud environment
• Familiarity with IT ticketing/service management systems
• Basic scripting/automation experience (Power Shell) for repetitive tasks

• Be part of the most disruptive force in outdoor cooking
• Join a true team working towards a common goal
• Culture of risk-taking,…