Order Fulfillment Associate

Job Summary

The University of Utah Campus Store is seeking a Part‑Time Order Fulfillment Associate who is responsible for supporting the daily operations of the University Campus Store’s order fulfillment department. This position assists with processing online orders by accurately picking, packing, and shipping merchandise while maintaining high standards of customer service, quality, and efficiency. Working under the direction of the Order Fulfillment Lead and Manager, Order Fulfillment, this position also assists with inventory organization, receiving merchandise, and maintaining a clean, safe, and organized fulfillment workspace.

At the University of Utah Campus Store, we make campus a family. Every member of our team contributes to the success of students, faculty, staff, alumni, and visitors. Whether providing course materials, technology solutions, Starbucks beverages, official University merchandise, or exceptional customer service, our employees play an important role in supporting the University community.

We believe that hiring is about more than filling positions. We seek individuals who are committed to service, collaboration, accountability, and creating an environment where others feel welcomed and supported.

If you are passionate about helping others succeed and want to contribute to a positive campus experience, we encourage you to apply.

Learn more about our mission and values here (Use the "Apply for this Job" box below)..

• Pick, pack, and ship customer orders accurately and efficiently using established department procedures.
• Process online orders utilizing Oracle Net Suite and associated shipping systems.
• Verify merchandise for accuracy, quality, and condition before shipment.
• Assist with receiving merchandise, stocking inventory, and replenishing fulfillment supplies.
• Prepare packages for shipment using approved carriers and shipping methods.
• Assist with customer order pickups and provide courteous customer service.
• Process returns and exchanges in accordance with department procedures.
• Maintain accurate inventory through proper handling and organization of merchandise.
• Keep the fulfillment area clean, organized, and safe.
• Assist with inventory counts and other operational projects as assigned.
• Communicate order issues, inventory discrepancies, or customer concerns to the Order Fulfillment Lead or Manager.
• Follow all University, Campus Store, and workplace safety policies and procedures.

Must be a current University of Utah student.

• Previous retail, warehouse, shipping, or customer service experience preferred but not required.
• Experience using Oracle Net Suite or other inventory management systems is a plus.
• Strong attention to detail and commitment to accuracy.
• Ability to work efficiently in a fast‑paced, team‑oriented environment.
• Strong communication and customer service skills.
• Basic computer proficiency and willingness to learn new software systems.
• Ability to lift up to 50 pounds and perform frequent standing, walking, bending, lifting, and carrying throughout the workday.

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Human Resources at (801) 581‑7447 for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post‑retirement rules and restrictions.

Please contact Utah Retirement Systems at (801) 366‑7770 or (800) 695‑4877 or University Human Resource Management at (801) 581‑7447 if you have questions regarding the post‑retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

The University of Utah values candidates who have experience working in settings with students and possess a strong commitment to improving access to higher education.

Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state…