Order Fulfillment Associate

Overview

M-F, 15-20 hours a week, with some early morning, late nights, or weekends depending on store need. The University of Utah Campus Store is seeking a Part-Time Order Fulfillment Associate to support daily operations in the order fulfillment department. This role assists with processing online orders by accurately picking, packing, and shipping merchandise while maintaining high standards of customer service, quality, and efficiency.

Under the direction of the Order Fulfillment Lead and Manager, Order Fulfillment, this position also assists with inventory organization, receiving merchandise, and maintaining a clean, safe, and organized fulfillment workspace.

Learn more about our mission and values re.utah.edu.

• Pick, pack, and ship customer orders accurately and efficiently using established department procedures.
• Process online orders utilizing Oracle Net Suite and associated shipping systems.
• Verify merchandise for accuracy, quality, and condition before shipment.
• Assist with receiving merchandise, stocking inventory, and replenishing fulfillment supplies.
• Prepare packages for shipment using approved carriers and shipping methods.
• Assist with customer order pickups and provide courteous customer service.
• Process returns and exchanges in accordance with department procedures.
• Maintain accurate inventory through proper handling and organization of merchandise.
• Keep the fulfillment area clean, organized, and safe.
• Assist with inventory counts and other operational projects as assigned.
• Communicate order issues, inventory discrepancies, or customer concerns to the Order Fulfillment Lead or Manager.
• Follow all University, Campus Store, and workplace safety policies and procedures.

Must be a current University of Utah student.

• Previous retail, warehouse, shipping, or customer service experience preferred but not required.
• Experience using Oracle Net Suite or other inventory management systems is a plus.
• Strong attention to detail and commitment to accuracy.
• Ability to work efficiently in a fast-paced, team-oriented environment.
• Strong communication and customer service skills.
• Basic computer proficiency and willingness to learn new software systems.
• Ability to lift up to 50 pounds and perform frequent standing, walking, bending, lifting, and carrying throughout the workday.

The University is a participating employer with Utah Retirement Systems (URS). Eligible new hires with prior URS service may elect to enroll in URS if they make the election before they become eligible for retirement. For information, contact Human Resources at . Individuals who previously retired and are receiving URS benefits are subject to URS post-retirement rules. Questions regarding post-retirement rules may be directed to URS at  or  or University Human Resource Management at .

This position may require the successful completion of a criminal background check and/or drug screen. The University of Utah values candidates who have experience working in settings with students and a strong commitment to improving access to higher education. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Reasonable accommodations in the application process are provided to individuals with disabilities upon request.

Consistent with state and federal law, the University of Utah does not discriminate based upon race, ethnicity, color, religion, national origin, age, disability, sex, sexual orientation, gender, gender identity, gender expression, pregnancy, pregnancy-related conditions, genetic information, or protected veteran status. This applies to the education program or activity that the University operates, including admission and employment. For Title IX information, contact the Title IX Coordinator or the Department of Education's Office for Civil Rights.

For accessibility accommodations, contact the Director/Title IX Coordinator in the Office of Equal Opportunity and Title IX (OEO). More information is available on the University of Utah Non‑Discrimination page and related safety resources.