Customer Service Representative

About Mondi

At Mondi, we offer packaging and paper solutions designed to support a circular economy. We've grown from a single paper mill to a global leader in sustainable packaging and paper, with our 24,000 employees working across 100+ production sites in more than 30 countries. We combine strong industrial heritage with continuous drive to innovate and create products that help our customers make more sustainable choices every day.

The Customer Service Representative supports the Salt Lake City manufacturing facility by managing assigned customer accounts throughout the full order fulfillment lifecycle. This role serves as the primary liaison between customers, sales, production scheduling, supply chain, graphics, and logistics to ensure accurate execution, proactive communication, and exceptional service.

• Process and review incoming customer orders for accuracy and completeness
• Enter orders into ERP/database systems (SAP experience preferred)
• Coordinate production scheduling requests and follow through on execution
• Track orders through the manufacturing process to ensure on-time delivery
• Coordinate finished goods releases and shipping documentation
• Prepare and coordinate billing documentation and customer invoicing

• Serve as primary contact for assigned customer accounts
• Proactively communicate order status, schedule changes, and inventory levels
• Research and resolve customer inquiries in a timely and professional manner
• Partner with Sales and Operations to align production capabilities with customer commitments
• Ensure pricing tables, contracts, and agreements are accurately applied

• Review and coordinate incoming artwork and graphics with internal teams
• Support finished goods inventory planning and reduction of excess/aged inventory
• Prepare and analyze inventory and order status reports
• Assist in managing strategic customer inventory programs

• Maintain accurate customer files and system data
• Participate in business and cross-functional meetings
• Support continuous improvement initiatives within Customer Service
• Provide backup and support across the department as needed

• High School Diploma or equivalent
• Minimum 2+ years of customer service experience in a manufacturing environment
• Strong working knowledge of Microsoft Office (Excel, Word & Outlook)
• Strong analytical, organizational, and problem-solving skills
• Ability to manage competing priorities in a deadline-driven environment
• Excellent verbal and written communication skills
• ERP/SAP experience, preferred
• Bachelor’s degree, preferred

• Comprehensive base salary plus incentive
• Full Medical, Dental, Vision, Life Insurance
• 401k Retirement Savings Plan, fully vested and company match
• An interesting job within the packaging & paper industry
• Opportunities for professional growth

At Mondi, you’ll be part of a global team shaping the future of sustainable packaging and paper. We combine innovation, responsibility and collaboration to create solutions that make a positive impact on the world.

We believe our strength comes from the diversity of our people. We are committed to creating an inclusive workplace where everyone feels respected, valued and empowered to contribute. We welcome talent from all backgrounds and encourage you to apply, even if you don’t meet every single requirement.

Join us and grow your career in a company where your ideas matter, your development is supported, and your contribution helps us create a better tomorrow.

We strive to create a culture that inspires our people to reach their full potential. Going the extra mile – for colleagues and customers – our people drive our…