Service & Installation Technician

About National Water Services

Since 1991, we have been dedicated to delivering the highest quality drinking water. Our first Fresh Pure® Waters system received an incredible response, and today, our water is available in premier natural and organic food stores and co‑ops across the United States and Canada. At Fresh Pure® Waters, we proudly share your commitment to quality, sustainability, wellness, and environmental stewardship.

• The Service Technician will provide scheduled preventative maintenance and emergency maintenance / repairs to the Company’s equipment. The Service Technician will build positive relationships with customers and store management. The Service Technician will provide timely communication when the company requires emergency maintenance / repairs.

• Maintain good housekeeping and workmanship practices at all times.
• Assure the dispensing cabinet area and backroom processing area are dry, tidy, and clean upon departure.
• Provide preventative maintenance:
  Change filters, UV lamps, batteries, tanks, upgrading equipment.
• Provide troubleshooting:
  Reading and reporting pressure gauges and flow meters, detecting leaks, using a multi‑meter, performing water sample tests such as TDS and pH.
• Make repairs: stop leaks, tighten fittings, replace fittings, valves, tubing, electrical wires, and components.
• Arrive onsite to complete any installations as scheduled.
• Ensure the system is fully operational.
• Communicate with store personnel and relay information from the Company.
• Report and correct any additional conditions that impact the system functionality, equipment serviceability, appearance, and/or customer dispensing experience.
• Occasional emergency service calls during normal or outside of business hours.
• Daily communication with all levels of personnel within the company. Communication with customers and vendors on a regular basis by phone or email.
• All positions at NWS require a background check and a pre‑employment drug screening. Production & Warehouse also require a pre‑employment physical with a lift test of 65 pounds.

• Compensation: $20-$22 per hour, DOE
• Work Hours:
  
  Monday-Friday, 7:30am-4:00pm , 8 paid holidays
• Employment Type:
  
  Hourly, full‑time
• Benefits Package:
• • 401(k) with match
  • Dental
  • Vision
  • Health
  • HSA with qualified plan
  • Supplemental insurance
  • Referral program
  • Educational reimbursement
  • Employee discounts

• Reliable, self‑motivated, and able to work independently.
• Comfortable using a smartphone and email for communication.
• Able to bend, squat, and climb stairs or ladders as needed.
• Must provide your own transportation.
• Must be 18+; background check required.
• H.S. Diploma or G.E.D. Type a minimum of 60 WPM.
• Basic computer skills, Computer File Management, MS Office programs, Quick Books, and online shipping.

Additional Information

• Introductory interviews will be conducted via video conferencing platform.
• Second interview will be at location.
• Job offers are contingent on the results from a background check.
• Applicants must be 18 years of age or older to be considered for this position and eligible to work in the U.S.
• Please submit your resume with your application.