Service Center Manager

Overview

Cross Country Freight Solutions (CCFS) is an exceptional company with a mission to achieve universal prosperity with our Customers, Company, Team Members, & Communities. We use the latest technology to provide quality service and on-time delivery to our customers. CCFS provides direct service throughout the Western and Central United States. We look forward to having you Hitch on and Prosper with us!

• Job Title: Service Center Manager
• Department: Operations
• Location: Salt Lake City, UT
• Job Status: Exempt
• Compensation: $85,000-$100,000/year (Based on experience and knowledge of the Transportation industry)
• Direct Reports: Yes
• Reports To: Director of Regional Operations

Join Cross Country Freight Solutions as a Service Center Manager. You will direct a team with the goal of providing the highest level of customer satisfaction and delivering goods to clients on time. Your efforts to streamline processes and improve efficiency will be valued.

• Assist with planning, implementing and overseeing the work of staff members to ensure efficiency and compliance
• Monitor and direct all dispatching activities, including tracking, routing, and dispatching transportation vehicles
• Implement changes to transportation services, policies, or scheduling as needed
• Coach team members to develop talent
• Produce high levels of service, including on-time pickup and delivery
• Produce high level of productivity and optimal levels of labor spend

• Minimum of five years’ experience in LTL operations, freight transportation, or logistics management
• Experience in a supervisory or management role within the transportation industry
• Understanding of LTL operations, including freight handling, dock operations, and linehaul processes
• Knowledge of DOT regulations, FMCSA compliance, and safety standards (OSHA)
• Familiarity with transportation management systems and ability to learn/change as new software is implemented
• Understanding of freight classification, rating, and billing procedures
• Experience with route optimization and load planning
• Experience managing budgets and cost control
• Strong leadership and team-building skills
• Effective organizational and multitasking skills
• Understanding of KPIs and operational metrics
• Well-developed interpersonal skills and ability to work with diverse personalities
• Excellent interpersonal, organizational, communication (written and verbal), analytical, and decision-making skills
• Extensive knowledge of principles, procedures, and best practices in the industry
• Forklift certification (or willingness to obtain)

• Medical, Vision, Dental, Supplemental, and Life Insurances available
• Paid time off, paid holidays, paid community volunteer time
• 401k retirement plan and quarterly match