Sales Counter Manager

Company:
Robert I. Merrill Co.

Division:
Wood Door Division

Robert I. Merrill Company (RIMDOOR), a Utah-based supplier of commercial doors, frames, and hardware (Division
8), has built its reputation on integrity, service, and expertise for over 50 years. With a team of approximately 55 employees, we’re large enough to handle complex projects but small enough that every person makes a meaningful difference.

We are seeking a Sales Counter Manager to lead our front-line counter team. This group is the face of the company, supporting walk-in customers, answering calls, managing orders, and building lasting customer relationships. The Sales Counter Manager will be a confident leader with strong Division 8 knowledge who can mentor and grow the team, improve processes, and ensure accuracy and consistency in all customer interactions.

This position is on-site in Millcreek, Utah, Monday through Friday. It’s an excellent fit for someone who thrives in a hands‑on environment and wants to make a direct impact on both employees and customers.

• Lead and develop the sales counter team, setting clear expectations and mentoring each team member.
• Provide training and coaching in Division 8 product knowledge (doors, frames, hardware) to build confidence and expertise across the team.
• Ensure accuracy in quotes and orders, establishing best practices and procedures to minimize errors and rework.
• Support a positive customer experience by fostering strong relationships and quick, reliable responses.
• Collaborate across the board with other managers, shop, and warehouse operations to ensure smooth workflow and handoffs.
• Provide technical expertise on Division 8 products, including fire ratings, ADA and life‑safety requirements, hardware and frame compatibility, and special conditions that require precise product knowledge.
• Promote accountability and teamwork, recognizing top performance and addressing gaps constructively.

• Strong Division 8 product knowledge (commercial doors, frames, and hardware), 5+ years required.
• Leadership and mentoring experience, with the ability to grow a team and raise standards.
• Excellent communication and customer service skills with a positive, professional approach.
• Highly organized with strong attention to detail and ability to enforce process consistency.
• Prior inside sales or account management experience preferred.
• Experience with Division 10 specialties (toilet partitions, accessories, lockers, etc.) is a plus but not required.
• Proficiency in Microsoft Office 365 and strong computer skills, ability to confidently navigate business software.

• Competitive salary (based on experience)
• Paid Time Off (PTO) and holidays
• Health and dental insurance
• 401(k) with company match and profit sharing

Please send your resume to  with the subject line "Sales Counter Manager Application." Learn more about our company at