Senior Provider Solutions Specialist

Do you want to join an organization that invests in you as a(an) Senior Provider Solutions Specialist? At HCA Healthcare, you come first. HCA Healthcare has committed up to $300 million in programs to support our incredible team members over the course of three years.

The Senior Provider Solutions Specialist serves as a subject-matter expert for physician-facing technologies. They serve as an escalation point for junior level roles and physician facing technologies, assisting with resolution of issues requiring deeper knowledge, skills, or vendor/developer assistance. The role also serves as a specialist regarding process improvements, best practices, and enhancing the physician experience. They are highly skilled in training others including internal teammates and other enterprise colleagues.

They actively participate in assigned projects and actionable results. The role assists in guiding team education of regulatory and governmental compliance as needed. The Senior works with an ecosystem of healthcare professionals including providers, practice staff, hospital personnel, and internal team members to provide workflow analysis, testing, training, implementation, support, and optimization technologies. They maintain collaborative relationships and engage across business units to enhance the provider experience.

This role is responsible for understanding the dynamic landscape of Health IT, various digital access points, and complex clinical workflows.

• Proven ability to organize/prioritize tasks and maintain attention to detail
• Flexibility to manage unanticipated changes and provide a positive voice during periods of change •
• Adaptable to changing environment of physician support in the healthcare industry

• Demonstrated refined, highly-developed leadership skills
• Professional attitude and appearance
• Self-motivated and goal oriented
• Works independently; receives minimal guidance.
• Acts as a mentor and provides thought direction
• Acts as a leader within the work group. Functions as an expert for assigned applications.

• Demonstrated ability to lead group discussions with clinical and information technology personnel, verbally and in writing
• Delivers information in a clear, concise, and compelling manner to effectively engage others and achieve desired results
• Advanced customer-facing teaching abilities
• Exchanges information across departments, organization, & enterprise. Communicates independently, with a thorough understanding of subject/topic, sharing technical expertise or providing direction/instruction.
• Self-develops a network of relationships across multiple business areas.
• Assists with elevating team and others' understanding of regulatory and governmental compliance.
• Escalates questions as appropriate.

• Demonstrated customer service excellence
• Broad, advanced experience in providing high-level service to providers, clinicians, & administration
• Lead discussions around providing quality customer service, orientation and/or training

• Demonstrated ability to establish and build strong relationships among all company levels, including providers and practice personnel.
• Ability to work well with others and lead focused discussions that facilitate/promote growth between business partners.
• Demonstrated fostering of positive, collaborative team culture
• Demonstrates conflict resolution abilities

• Analyze and handle multiple duties simultaneously and exhibit initiative
• Extensive understanding of workflow and how systems are used in facilities and physician practices
• Work assignments are advanced/complex in nature; accountable for all assigned projects
• Uses best practices and in-depth knowledge and experience; applies expert analytics and/or technical interpretation to provide highly creative solutions.

• Mature understanding of application support processes and workflows preferred
• Extensive experience supporting providers, office staff, applications, and information systems
• Broad expertise and/or understanding of information systems, technology, and integrations
• Understands and applies pertinent regulatory guidelines and government programs
• Demonstrated advanced computer skills

• Bachelor’s degree preferred or equivalent work experience.

• Five or more years previous experience in healthcare related field preferred.
• Proficiency in applications support, ambulatory EHR or integrated applications preferred

• Comprehensive benefits for medical, prescription drug, dental, vision, behavioral health and telemedicine services
• Wellbeing support, including free counseling and referral services
• Time away from work programs for paid time off, paid family leave, long- and short-term disability coverage and leaves of absence
• Savings and retirement resources , including a 401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service), Employee Stock Purchase Plan, flexible…