Manager, Development Counseling Services - Deseret Industries

Job Description

This role helps to foster self‑reliance, care for the poor and the needy, and provide opportunities for giving and service by: helping members become economically and emotionally self‑reliant; providing access to essential food and clothing items, helping members prepare for and respond to disasters; and providing humanitarian aid to relieve suffering; thus furthering the mission of the Church. The Manager, Development Counseling Services, is responsible for managing all activities of assigned field units in a defined geographical area of the world or along a defined functional area for a division within Welfare Services (Production & Distribution-Storehouse, Deseret Industries, Employment Resource Services, or Humanitarian Service).

The incumbent ensures that the annual service plan goals, government compliance and local church leaders' needs are met. The incumbent interacts with a wide variety of people, including division directors, managers of field operations, and various committees and boards. The incumbent leads, supervises, and motivates individuals to higher levels of performance and a working knowledge of welfare principles and services. The incumbent is self‑starting, enthusiastic, and relates to others in a caring and sensitive manner.

The Mgr, Development Counseling Services role exists to support the mission and purpose of the Welfare and Self‑Reliance Department and Deseret Industries Division. The purpose of this position is to implement strategy for field operations and maintain accountability to assignments and activities. The incumbent is responsible to:
1) ensure programs, policies and processes are implemented across multiple areas;
2) provide direct supervision and support to Development Counseling Region Managers;
3) consult with ecclesiastical leaders to ensure the system of support is in place to assist local units;
4) provide input to the annual plan and budget process;
5) provide training on Development Counseling initiatives, new processes and activities;
6) ensures quality assurance; reports metrics for accountability and performance. The incumbent is responsible to strictly enforce legal compliance standards and ethics; ensures employees are compliance with licensing qualifications and using appointed systems to record work; ensures HIPAA compliance. The Mgr, Development Counseling Services is responsible for the performance and development of each employee reporting to this position and possesses a strong knowledge base in gospel principles to govern the work.

• 60% Maintains and supervises the operations, scope of service, and quality of products and services for assigned field units through Regional Development Counseling Managers; provides training on Development Counseling Services initiatives, processes and activities. Works closely with employees to make sure they have the proper certification and they adhere to all legal compliance standards and ethics. Oversee performance, talent development, implementation of the Leadership Pattern and meaningful conversations among the staff.
• 30% Implements strategy for field operations including policy, process and program implementation, provide input to the annual plan and budget process, ensures quality standards are in place and reports metrics for accountability and performance.
• 10% Consults with ecclesiastical leaders to ensure resources, training materials and Development Counseling Services personnel are in place to assist local units.

• Master's degree in Social Work, Rehabilitation Counseling, Psychology, or closely related field
• Minimum 7 years experience in counseling or social work management (post-master's)
• Independent Practice License (CRC/LCSW) and Supervisory Certificate required
• Experience in fieldwork, leadership, and performance management
• Strong communication, training, and interpersonal skills
• Familiarity with Church Principles and practices
• Budget planning and metric reporting experience
• Proficiency in relevant software (presentations, word processing, spreadsheets, databases, case management systems)
• Willingness to travel within a large geographic area

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