Area Manager, Management Business Management
Listed on 2026-03-13
-
Management
Business Management, Operations Manager
Job Description
Job Title:
Area Manager
Location:
UT, Salt Lake City - 222 Main
Reporting To:
Area Vice President
IWG is the unrivalled global leader in flexible workspace, six times the size of our nearest competitor. With 14 different brands, an impressive array of support services, and a world‑class, end‑to‑end digital platform for connecting companies to workspace, we’re fully invested in our customers’ success.
Our companies help more than 8 million people and their businesses to work more productively. We provide workspace for the world’s largest companies, delivering sustainable demand and income for our partners. Digitalisation and new technologies are transforming the world of work. People want the personal productivity benefits of living and working how and where they want. Businesses want the financial and strategic benefits.
Our customers are start‑ups, small and medium‑sized enterprises, and large multinationals. With unique business goals, people, and aspirations. They want work spaces and communities to match their needs. They want choice.
Through our companies we provide that choice, and serve the whole world of work:
Regus, Spaces, No18, HQ and Signature, just to name a few. We create personal, financial, and strategic value for businesses of every size. From some of the most exciting companies and well‑known organisations on the planet, to individuals and the next generation of industry leaders. All of them harness the power of flexible working to increase their productivity, efficiency, agility, and market proximity.
This role is a key member of the North America Leadership Team and reports directly to an Area Vice President. The Area Manager (AM) is accountable for driving profitability by effectively managing sales and operational performance across a defined geographic area with multiple business centres representing our brands. The AM's primary focus is on leading a team of Area Sales Managers and City Managers, who, in turn, oversee the operational teams managing daily centre operations and the sales workforce.
Together, they work to achieve revenue, occupancy, and profitability targets.
A significant part of this role’s success in our fast‑growing, dynamic organisation lies in driving revenue growth through new sales, client upgrades, expansions, client retention, and service revenue. IWG has an ambition to get to 30,000 locations over the medium‑term by executing multiple strategies and leveraging multiple channels including (but not limited to):
- Company‑owned locations
- Managed partnerships (with building owners)
- Franchise partnerships (with building owners and franchise operators)
- M&A
Managing Operations and Customer Service Teams
- Ensure all centres are consistently “show‑ready,” operating efficiently, and delivering exceptional customer service while maintaining strong occupancy and profitability.
- Oversee new client onboarding processes.
- Drive service revenue growth and high‑quality delivery.
- Focus on client retention and satisfaction.
- Ensuring timely billing, adherence to the collections process, resulting in minimal bad debt.
Leading a Direct Sales Force
- Recruit, manage, and train a team of sales professionals with a “hunter” mindset to meet revenue, occupancy, and profitability targets, leveraging support from Learning & Development and Regional Sales Performance teams.
- Optimize revenues by enhancing lead conversion and driving sales growth across all products and services.
- Lead generation and marketing initiatives.
- Conduct effective client tours.
- Improve sales conversion rates.
- Manage and evaluate team performance.
Driving Business Unit Performance
- Develop and implement the area sales plan in alignment with company goals and objectives.
- Analyse local market dynamics to maintain competitive pricing strategies.
- Execute a comprehensive strategy to achieve business targets.
- Enhance customer satisfaction (NPS).
- Drive occupancy, revenue, and profit growth.
Brand and Market Engagement
- Act as a strong brand ambassador, actively networking within the local business community to gather market insights and generate sales leads.
- Stay informed on competitor…
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