Director of Engineering, SaaS

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

At Xplor, we believe that helping people make the most of each day is the most rewarding way to spend ours.

We give small and medium-sized businesses cloud-based, intuitive technology solutions that enable them to manage all the hassles of running and growing a business, so business owners can get back to doing what they love. With Xplor Pay, we help businesses get paid quickly and securely – without hidden fees. We built the tech ourselves, and our platform delivers secure, transparent, fast, and accurate payments.

We are unified by our purpose of helping people to succeed. So, when you become part of our team, you also become part of the personal connection that strengthens the relationship people have with Xplor products.

As the Director of Engineering for Xplor’s Laundry SaaS business unit, you will be responsible for the delivery, quality and scalability of the software platforms serving the North American laundry and dry‑cleaning market. In this role, you will lead engineering teams focused on new product development, platform reliability and technical debt reduction. You will also be responsible for the release and support engineering function with the goal of continual improvement in the customer experience.

Location: Salt Lake City or Mountain Time Zone

Key Areas of Responsibility

Delivery & Technical Performance

• Deliver the product roadmap on schedule by improving existing development processes and building new ones that increase throughput and predictability
• Raise platform reliability and performance through disciplined engineering practices – uptime, latency, incident reduction and faster mean time to recovery
• In addition to supporting SaaS product delivery, build and maintain the integrated payments capabilities, ensuring secure, compliant and highly available transaction processing
• Own release management, QA and support engineering for Laundry SaaS solutions, reducing defect escape rates and improving customer satisfaction
• Partner with Product to shape roadmap priorities and technical trade‑offs necessary to deliver commercial targets while maximizing customer satisfaction
• Continuously improve engineering efficiency by driving higher developer productivity through AI‑assisted development practices, optimizing cloud infrastructure cost per customer, and accelerating software delivery.
• Report on engineering performance with clear KPIs, velocity, release frequency, uptime, defect rates and cloud spend, to hold the plan accountable to targets

Strategy & Vision

• Shape the technical vision, AI strategy and architecture roadmap for Laundry SaaS in North America, collaborating closely with Product and Security leaders to identify platform investments, AI opportunities, technical differentiation and the modernization roadmap that supports them.
• Own the engineering plan and budget for Laundry SaaS (working collectively with Finance). This includes annual headcount and vendor planning, cloud cost management and in‑year quarterly reforecasting of delivery commitments.

• Define and execute the AI engineering strategy, identifying opportunities to leverage Generative AI and intelligent automation to improve customer experience, engineering productivity, and product innovation.

Collaboration & Leadership

• Build strong working relationships across Product, Support and Customer Success so the engineering plan is aligned to and accountable for in‑year commercial targets
• Act as the…