Operational Excellence Manager, Industrial

Organization Overview

Redzone, the Connected Workforce business unit within QAD | Redzone, helps manufacturers make more products for less while greatly improving the employee experience. While there is a lot of hype around digital transformation, the factory of the future, and Industry 4.0, the focus has been on the equipment and technology – not the people. At Redzone, we are all about the people, what we call “the connected workforce.”

We make frontline teams more engaged and more productive so their lives improve while contributing to positive business outcomes. We do this by combining exceptional software and world‑class coaching, giving our customers an average productivity increase of 26% in 90 days. Redzone brings together Production, Maintenance, and Quality teams, improving the communications between those teams to resolve issues and increase output.

Decision‑making happens on the shop floor by the people doing the work, in real time, for immediate impact and a better overall employee experience.

With an AI powered platform, nearly 2,000 plants and over 500,000 users, Redzone is changing the way people work – one plant at a time.

Under the leadership of the General Manufacturing Senior Coaching Director, the General Manufacturing OpEx Coach is responsible for providing customers with expert level coaching and the implementation and utilization of the Redzone software to drive real‑time improvement. This position will focus primarily on non‑food manufacturing applications, including but not limited to assembly, electronics, automotive, chemicals, machining, and consumer goods.

This position is Full Time, Exempt, Remote and required to travel 42 weeks, Monday through Thursday (annually) throughout the United States. Coaches must be able and willing to transport themselves by means of both driving and flying to customer locations up to 80% as needed. This role is not available for sponsorship. Must be authorized to work in the United States.

Bilingual in English and Spanish preferred, but not required.

• Participate in Industrial team forums to ensure any 90‑day program/software/workflow changes get highlighted and discussed.
• Train customer teams on workflows inside Redzone through multiple 90‑day programs.
• Facilitate huddle and daily vital signs meetings to support action cycles at the shop floor.
• Track performance data and uplifts through the program. Note that this could be different from OEE in F&B/CPG… Capacity, Cycle Time, WIP are examples.
• Lead Kaizen activities as required during customer 90‑day programs.
• Openly share feedback with customers’ frontline teams and leadership in order to drive positive behavioral and uplift results.
• Facilitate weekly customer progress meetings remotely.
• Identify miracle stories as well as miracle results to guide celebration of wins with the customer.
• Manage project schedules with customers.
• Provide Success Assessments upon project completion.
• Deliver module overviews and provide customers enough info to create initial pull.
• Troubleshoot customer issues as needed.
• Support customer identification of next steps in their Redzone journey.
• May be required to coach non‑general manufacturing coaching as required.
• Other duties as assigned.

• Ability to work in direct hands‑on manufacturing – previous roles like Operations Manager, Production Supervisor, and Continuous Improvement Manager, preferably with General Manufacturing experience.
• Understanding of the principles of WIP management and in‑process quality assurance.
• Ability to identify process waste and inhibitors to process flow.
• Understanding of batch flow and single‑piece flow and how to reduce batch sizes in processes.
• Practice using Overall Equipment Effectiveness and its components (or Capacity, Cycle Time, WIP) in driving production results and continuous improvement.
• Ability to plan and execute value stream mapping activities to identify process current and future states.
• Understanding of Redzone software and ability to identify the most effective method of application to drive improvement.
• Programmable Logic Controller (PLC) experience and…