Advocate

The Road Home was founded in 1923 and has been a leader in the endeavor to end homelessness for over 100 years. We provide low-barrier emergency shelters, supportive services, and housing-focused-minded rental assistance that helps individuals and families step out of homelessness and back into the community. We are seeking compassionate and empathetic individuals who are interested in making a difference in the lives of others and their community.

The Road Home is an Equal Opportunity Employer

Our mission to help people experiencing homelessness is strengthened by a highly qualified team with a variety of perspectives, backgrounds, and experiences. We are committed to fostering a workplace where everyone feels valued, respected, and empowered to contribute their unique strengths. We welcome applicants from all walks of life who share our passion for ending homelessness, collaboration, and compassion. Together, we can create a supportive environment where every voice is heard, and every person has the opportunity to succeed.

The Road Home is a 501c3 non-profit social services agency whose mission is to help people step out of homelessness and back into our community. Come be part of the solution. We have a robust, reasonably-priced, and inclusive benefits plan for full and part-time employees (25-40 hours/week).

• HSA, FSA, HRA (We reimburse part of your deductible!)
• Retirement Plan (403B with TRH contribution and match)
• FREE Life Insurance for employees
• Paid Time Off (Vacation, Sick & 12 Public Holidays)
• One Floating Holiday Per Year
• Free Short Term & Long Term Disability
• Employee Assistance Program
• Free Training & Development
• Tuition Assistance for a wide variety of classes
• Public Service Loan Forgiveness (PSLF) qualifying agency

JOB SUMMARY

The Housing Advocate team member provides compassionate and professional support to individuals experiencing homelessness, ensuring they receive the resources and assistance needed during their stay. This role requires strong communication, crisis intervention skills, the ability to regulate activities within the shelter, collaboration with emergency services, and a commitment to maintaining a safe and welcoming environment. Advocates observe shelter operations, maintain professional boundaries, and assist with facility upkeep while providing clear guidance to vulnerable guests.

Successful candidates will serve as a trusted point of contact for guests and collaborate with guests, staff, and community partners while upholding trauma-informed care.

Location Gail Miller Resource Center (GMRC), Medically Vulnerable Population (MVP), Connie Crosby Resource Center (MFRC), Pamela Atkinson Resource Center (PARC), Family Interim Non-Congregate Children s Housing (FINCH)

Reports to Housing Advocate Supervisor

Position Status Full-Time, Part-Time

Shift Day Shift (7:00am-3:30pm), Swing Shift (3:00pm-11:30pm), Graveyard Shift (11:00pm-7:30am)

Pay Grade and Starting Salary Grade 4, $16.80/hour

FLSA Status Non-Exempt

Essential Duties and Responsibilities

• Operate as part of a team that strives to serve the unsheltered in our community while working together with multiple shelter departments.
• Deliver respectful, trauma-informed customer service to guests accessing shelter and needing resources.
• Uphold shelter guidelines and procedures and help regulate activities at the shelter.
• Provide specific information about guidelines and procedures with clear communication.
• Maintain a clean, safe, and organized facility by performing routine cleaning tasks, including sweeping, mopping, and sanitizing bio spills, identifying and reporting special needs to supervisors, and preparing work spaces for the next shift.
• Support pest control efforts, as needed.
• Assist in dorm cleaning and guest belonging management, including bagging and moving clients’ belongings.
• Answer phones, take messages, and respond to the public with direct inquiries.
• Follow and support the instructions of the Shift Supervisor and Team Lead.
• Document incident reports, guests stays, bed management, and maintain accurate records.
• Ability to train other staff members, as assigned and needed.
• Attend mandatory agency trainings, including Trauma-Informed Care, Housing Focused, De-escalation, Suicide Prevention, CPR, and more.
• Participate in emergency drills and environmental safety activities, as required.
• Follow all agency protocols for security, safety, and sanitation to maintain a clean and secure environment for guests and staff.
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  * Other duties as assigned.
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  * Reasonable accommodations may be considered to enable all individuals to perform these essential functions, so please still apply.

As an Advocate, you will be trained to:

• Assist and resolve conflicts among guests using de-escalation techniques.
• Document incident reports.
• Maintain records of resident stays and maintain an accurate shelter log using Excel and other computer programs.
• Collaborate with EMS and Law Enforcement during crises to provide support to our guests.
• Work with and assist vulnerable populations with…