Triage RN

Position Overview

The Triage Nurse at Fourth Street Clinic promotes and restores patient health by collaborating with physicians and a multidisciplinary team in the primary care setting. This role provides both physical and psychological support to patients while managing patient flow through the clinic via triage. Triage Nurses play a critical role in assessing, prioritizing, and coordinating care for patients seeking same-day services, ensuring high-quality care for all.

This is a full-time, 40-hour per week position
, with occasional fluctuations in daily hours as needed. Triage Nurses may perform all nursing responsibilities when covering the clinic and are expected to complete additional duties as assigned.

Patient Care & Triage

• Quickly and efficiently triage all patients seeking same-day services.
• Organize and manage provider schedules based on medical and behavioral health acuity.
• Maintain sensitivity and cultural competence when working with unsheltered and diverse populations.
• Answer the triage phone during clinic hours to coordinate with hospitals and community partners.
• Develop individualized patient education plans, including learning objectives and teaching methods.
• Evaluate the effectiveness of chronic disease management plans with patients and providers.
• Participate in quality improvement initiatives to improve patient outcomes.
• Ensure accurate and timely documentation of patient care in the electronic health record.
• Report safety concerns to supervisors immediately.

Administrative Duties

• Maintain general office skills, including phone etiquette, computer proficiency, and filing.
• Assist with special projects, including preventative health programs and UDS (Universal Data Set) initiatives (mammograms, FIT testing, Pap clinics).
• Support clinic quality improvement initiatives in collaboration with staff.
• Implement new processes and administrative projects as assigned by the Nursing Director.
• Ensure smooth daily clinic operations and timely resolution of needs.
• Communicate departmental activities, changes in policies or procedures, and other relevant information to staff and committees.
• Complete incident reports as outlined by clinic policy.

Leadership & Teamwork

• Demonstrate interpersonal skills to support teamwork and a positive clinic environment.
• Communicate effectively with staff, providers, volunteers, patients, and community organizations.
• Address minor problems proactively, escalating as appropriate.
• Model honesty, fairness, and consistency in all interactions.
• Support team members, mentor peers, and accept feedback constructively.
• Maintain understanding of clinic policies and procedures to enhance staff productivity and satisfaction.

Licensure & Compliance

• Maintain an active Registered Nurse license in the State of Utah
  .
• Work within the scope of nursing licensure and seek consultation from providers as needed.
• Facilitate RN visits across all FSC sites as required.