PSN Hub Nurse Manager - Provider Connect

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff who are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission.

EO/AA

This position manages the operations and strategic planning of human resources, customer/patient services, and financial management for their assigned nursing unit. In support of the organization’s goals and mission, the incumbent supports the CNO and Nursing Director in leading the functions of their assigned area. The Nurse Manager works directly with nursing leadership to ensure patient safety and quality of care.

This position may be required to access and administer medications within their scope of practice and according to State Law.

Corporate Overview:
The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

• Performs to required standards for job specific responsibilities and technical competencies.

• Hiring, training, developing, and communicating with staff.

• Responsible for developing, monitoring and achieving budget goals.
• Manages labor and non-labor expenses to budget or flex budget.
• Manages revenue to budget to maximize potential revenue.

• Responsible for patient satisfaction scores within assigned area(s).
• Responsible for upholding PROMISE standards of direct reports and team members.

• Responsible to achieve quality goals for assigned area(s).
• Manages and promotes continuous process improvements in assigned area(s).

• Responsible to provide staff feedback on performance, including on-time appraisals and coaching.
• Responsible to deal with conflicts in a proactive manner and to reach resolution in a timely manner.

• Forms positive relationships with staff, peers, and senior leadership to support the mission, vision, values, and performance standards of the organization.
• Actively engages staff with updates and news as well as involving staff in decisions and work teams. Provides feedback and recognition when appropriate.

• Ability to perform the essential functions of the job as outlined above.
• Demonstrated leadership skills in planning and directing employees and processes in order to effectively monitor and develop subordinates and to ensure the smooth operation of the department.
• Knowledge of assigned department's area of specialization in order to analyze, plan and draw conclusions for recommendations to superiors.

• Direct daily operations of the Provider Connect Team, ensuring uninterrupted 24/7/365 clinical and coordinator coverage for transfers, tele-services, co-management, and consults.
• Own the tiered coverage/escalation model (PSN Clinical Nurse Coordinator → PSN Nursing Supervisor → Transfer Center fallback), ensuring each tier is adequately staffed, trained, and activated appropriately.
• Oversee integration of ACL, Tele Hub, and Transfer Center workflows into a unified intake and triage process, reducing handoffs and eliminating coverage gaps between previously siloed teams.
• Ensure staff apply validated clinical criteria and algorithms across transfer, consult, and telehealth calls; partner with care lines to develop and maintain accurate acceptance algorithms.
• Monitor physician call-routing systems to facilitate real‑time communication between referring providers and on‑call accepting specialists; provide real‑time coaching and call review for PSN Hub staff.
• Coordinate specialty transport logistics with Air Med and other transport partners to ensure safe, timely transit for complex patients…