Quality Engineer II – Complaints

Responsibilities

• The Engineer II, Quality – Complaints is a product quality representative that provides hands‑on technical quality engineering support to product complaint investigations for multiple manufacturing facilities.
• Provides guidance to the manufacturing sites Quality and Operation teams ensuring that investigation findings are appropriately addressed.
• Direct interaction with customers and Global Field sales reps.
• Conduct customer conference calls and visits to better understand product issues, identify customer concerns before issues become complaints, and speak on behalf of the Quality organization.
• Responsible for the accomplishment of established quality goals.
• The Engineer II will complete intermediate projects with guidance from more experienced engineers and managers.
• Gains exposure to some of the complex tasks within the job function and is occasionally directed in several aspects of the work.

• Must be at least 18 years of age
• Bachelor’s degree from an accredited college or university (Engineering, Technology, or STEM)
• 2-4 years experience
• CQE/CRE Certification desirable
• Prior experience in quality assurance is preferred.
• Previous experience working in a regulated manufacturing or pharmaceutical/healthcare environment preferred but not required.

Demonstrates expertise in quality engineering and complaint investigation within regulated manufacturing environments, with a focus on customer interaction and quality goal achievement.

• CQE Certification
• CRE Certification