Team Leader – One Duck Lane

"Hyatt is a place of learning – similar to a university. The company offers so many ways for me to learn and grow, both professionally and personally."

CN - 91 - Hong Kong

Food and Beverage

Entry Level Manager

Full-time

Worldwide

Under the direction of the F&B Operations Manager, the Service Associate is responsible for mise‑en‑place, service, cashiering and maximization of guest satisfaction in the outlet.

Ensure compliance with service standards specific to Chinese Cuisine.

Handle guest inquiries and complaints effectively.

Take orders and serve food and beverages.

Ensure cleanliness and organization of the dining area.

Practice economy of food, beverage, paper supplies, electricity and water (practice recycling whenever possible).

Check inventory in sections appointed for daily requisition.

Provide menu recommendations and answer guest questions & enquiries.

Assign seats, take orders and recommend dishes and beverages.

Perform any duties assigned by the Management Team deemed necessary.

Strong communication and interpersonal skills.

Ability to work in a fast‑paced environment.

Ability to multitask and prioritize effectively.

Proficiency in both spoken and written English and Chinese.

Able to work independently.

Pleasant, service‑oriented and outgoing personality.

Able to work under pressure, in a dynamic and fast‑paced environment.