General Manager

Description

Rad Power Bikes, North America’s largest electric bike brand, is on a mission to get people onto bikes that are built for everything and priced for everyone.

Our company is a driving force behind the e‑bike market expansion in North America. We are the first mover in the omnichannel retail space for personal mobility products, and we continue to develop industry‑leading, innovative e‑bikes. Rad Power Bikes has grown to 500,000 customers, leading a revolution in low carbon mobility.

We are looking for RADICAL people to join our team:
Results‑Driven, Approachable, Diverse, Innovative, Customer‑Driven, Accountable, and always Learning.

We are seeking a Retail General Manager to oversee our retail store located in Salt Lake City, Utah. This is a complex role managing a team of Sales and Service leadership to ensure strong collaborative results.

The salary for this role is $64,000.

• 5+ years of experience working as a senior or multi‑unit Retail Manager in a high‑paced, specialty, complex environment leading different business groups
• Ensure our retail stores are living by the company’s mission, vision, and values with a clear focus on the Customer Experience
• Effective at building and maintaining relationships including direct team members, peers, cross‑functional team leads and executive leaders.
• Proven track record with people development through mentorship, coaching, and use of competency‑based leadership behaviors. Ability to inspire and align diverse teams to achieve a common goal.
• Strong business acumen and drive for results to meet or exceed goals, key performance indicators, company initiatives and P&L ownership. Experience in forecasting volume and inventory management based off changing business trends
• Ability to plan and execute retail promotions, local store marketing and community engagement
• Oversee and provide Sales and Service Department Leadership Teams with training, coaching and development. Ensuring that company resources and SOP’s are properly leveraged to achieve operational excellence
• Demonstrate aptitude with LEAN principles or The Toyota Way, Kaizen, and Continuous Improvement
• Strong communication skills, and experience working cross functionally with multiple departments

• Bachelor's Degree or equivalent work experience
• Impeccable written and oral skills
• Confident explaining complex topics and policies to a variety of people
• Eager to learn, driven by curiosity, and can assimilate and retain information within ambiguity to guide priorities and decision making
• Comfortable handling multiple priorities throughout the day in a dynamic and active environment
• Proven leadership ability, a people leader with bias for action to collaborate and problem solve as a team to deliver results
• Proven track record of recruiting, training, and retaining diverse and complex multifunctional and technical teams
• Flexible schedule to meet the needs of the business, including nights, weekends and holidays

• Experience working in big box retail is preferred
• Working knowledge of bikes and how they function (particularly ebikes) & up‑to‑date understanding of local ebike regulations
• Experience working with Shopify, Google Suite and Zendesk
• Certification in LEAN Six Sigma

• Led a team of Retail and Service Supervisors to ensure delivery of a consistent, unrivaled customer experience through high output and collaboration from their teams of assembly, sales and service specialists
• Championed a culture of safety by ensuring the highest standards in shop practices, training, regulatory compliance, and operational procedures to protect both team members and customers
• Inspired and focused your store on metrics and deliverables from both Retail and Service business segments to meet or exceed organization expectations
• Been responsible for overall health of your business, including but not limited to standard P&L line items such as overall sales, labor and inventory management, budgeting adherence, and overall 4‑wall profitability
• Partnered with Retail Operations and Supply Chain teams…