Team Lead; Store Supervisor

#Enter The Game  – Activate, coming soon to Salt Lake City (Taylorsville)

What’s Activate?
Activate is redefining how the world plays. We are a global tech company known for creating first‑of‑its‑kind full‑scale interactive active gaming facility. We’re growing at a fast pace and leveling up the future of entertainment by fusing technology with physical activity to deliver an immersive, hands‑on gaming experience.

Press play on this video to see Activate in action (we promise it’s worth it). Follow @activate games on Tik Tok, Instagram, and Facebook to stay locked in.

Read job details below and apply now to #Enter The Game !

The Team Lead at Activate is the on‑shift captain, working closely with the Store Leader to keep the store operations running smoothly. You’re the go‑to guide for both customers and staff, making sure every player has an amazing experience and the team feels supported and ready to shine. You set the tone each shift, leading by example with a can‑do attitude, boundless energy, and a keen eye for details that turn good moments into epic ones.

When the action ramps up, you’re the calm, confident spark that keeps the team in sync, motivated, and winning together.

This is a full‑time, permanent position at our brand new store in Salt Lake City (Taylorsville) located at 5564 S Redwood Rd, Taylorsville, UT 84123.

• Responsible to answer phones and emails and capitalize opportunities to accommodate customer needs; troubleshoot challenges around bookings to secure them
• Assist customer at check‑in, completing daily cash out sheets accurately, creating and receiving invoices, taking payments, and perform overrides at check‑in
• Resolve customer complaints and escalate to the Store Leader as required
• Effective communication to the team and customers of the status of the facility including each room to ensure the best customer experience
• Aware of all Activate Programs, ensure they are applied in compliance with company standards

• Train new employees, lead with knowledge, maintaining a key focus on customer success
• Coach and foster relationships with incoming potential customers, existing employees and management
• Oversee staff and delegate tasks, supporting them throughout the scheduled shift
• Facilitate solution‑minded processes for customer questions, complaints and issues, lead and emulate Activate values

• Understand and assess maintenance requirements related to inventory management and componentry
• Maintain the rooms by delegating cleaning, painting, and any required maintenance
• Receive, track, and maintain inventory for all maintenance, merchandise, and vending products and communicate needs to the Store Leader
• Identify maintenance needs and work with Store Leader on provisioning appointments when necessary, keep updated and accurate notes of related activities

• Competitive wage with milestone based increases
• RRSP and Benefits package (Medical, Dental, Vision, and Basic Life Insurance)
• Paid time off
• Casual dress
• Fun and dynamic work environment
• On‑site parking

• Capacity to lift and carry merchandise, supplies and equipment weighing up to a certain limit, as required for stocking shelves, organizing inventory, and completing store tasks
• Capability to bend, stoop, and reach to access merchandise, perform cleaning and maintenance tasks, and ensure the overall presentation and organization of the store
• While performing the duties of this job, you may be required to sit, stand, walk, reach with your hands and arms, stoop, kneel, crouch, crawl, and communicate with others for long periods of time
• Must be capable of lifting weight up to 50 lbs. consistently and standing for extended periods, typically 8 hours
• Regular use of maintenance equipment such as hand and power tools, with occasional use of ladder
• Must be comfortable working in an environment with bright flashing lights, loud music, and fog
• Must be able to work day, evening, and weekend shifts (ability to work various shifts starting as early as 8 am and ending at 1 am is required)
• Wearing personal protective equipment (PPE), properly…