Counter Sales
Listed on 2026-08-23
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Retail
Retail Associate/ Customer Service, Customer Service Rep, Retail Sales -
Sales
Retail Sales
The Counter Sales position serves as a key point of contact for customers, providing knowledgeable, efficient, and friendly service at the sales counter and over the phone. This role is responsible for assisting customers with product selection, order fulfillment, inventory support, and problem-solving while ensuring an organized and welcoming counter environment. The Counter Sales team members work closely with customers, warehouse personnel, and supervisors to support daily operations, cultivate customer relationships, and contribute to sales growth.
Success in this role requires strong communication skills, attention to detail, basic technical aptitude, and a commitment to teamwork, service excellence, and the company's core values.
- Ensure a high level of customer service is always provided
- Greet and assist customers promptly to ensure a welcoming and positive counter experience
- Assist with stocking and keeping counter-area shelves and products clean, faced, stocked, and organized
- Buildandmaintainconnectionswithpotentialcustomers,orleads,tocultivatenewbusinessanddevelop relationships
- Ascertainthetypeofpart,fixture,orsupplyneeded
- Inspectworn,damaged,ordefectivepartstodeterminereplacementrequired
- Informsthecustomerofthepartneededaccordingtothedescriptionofthemalfunctionorthecustomer'sexpressedneed
- Maintainageneralunderstandingofpartorfixturestocknumberandprice,throughtrainingorreading online/catalog
- Findasolutionforcustomerordersthroughthesubstitutionormodificationofapartwhenapartisnotavailable
- Processordersorinquiriesoverthephone
- Responsible for Pro-keepordersandcommunicationthroughtheprogram
- Pickandfulfillcustomerordersfromstockusingradiofrequencygun(RFgun) technology
- Assistwithloadingcustomerordersondeliverytrucks
- Performothervariousduties,asoutlinedbythe supervisor
- Exude, understand, and demonstrate actions according to the Company's core values. These core values are courage, commitment, collaboration, compassion, ownership, and optimism
Qualifications and
Physical Requirements:
- Oneyearofrelatedexperience
- Willingnesstoparticipateinpre-employmentandrandomdrugscreenings
- Abilitytoliftandcarryupto
50lbs. - Abilitytostandforlongperiodsoftime
- Humanrelationsskills;oralandwrittencommunicationskills
- Basic computer skills and ability to learn company systems
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