Service Sales Clerk

Job Description

Join Won-Door Corporation and become part of a team dedicated to protecting people and property through industry-leading fire and security door solutions. As a Service Sales Clerk, you'll coordinate inspections and service calls, communicate with customers and facility managers, prepare quotations and documentation, and help ensure outstanding customer service. We're looking for a detail-oriented professional with strong communication, multitasking, and problem-solving skills who enjoys working in a collaborative office environment.

• Prepare quotation documents, as required
• Obtain necessary documents from maintenance/facility managers
• Provide clear communication between Won-Door and maintenance/facility managers
• Process work orders to have technicians complete inspections/service calls
• Update system information to ensure quick turnaround for customers
• Coordinate between departments, as needed
• Other duties, as assigned

• Ability to prioritize tasks to meet deadlines in a fast-paced environment
• Great communication and interpersonal skills
• Proficient in Microsoft applications
• Strong ability to multi-task
• Problem solving and conflict resolution skills
• 1-2 years customer service experience preferred

• High School Diploma (or equivalent) Required

Performs work in Office Environment

Domestic

Travel Required:

No

International

Travel Required:

No

At Won-Door, we are committed to fostering an environment where individual differences are respected and valued. We embrace diversity and inclusion in every aspect of our organization and encourage all employees to share their perspectives and voice their opinions. By celebrating diverse backgrounds and perspectives, we strengthen our company and work collaboratively toward achieving our goals.

Won-Door Corporation is an equal opportunity employer and adheres to all applicable federal, state, and local laws regarding equal employment and non-discrimination. It is our policy to ensure equal employment opportunities for all individuals and to strictly prohibit discrimination or harassment based on sex (including gender, gender identity, gender expression, sexual orientation, pregnancy, and childbirth), age, race, national origin, color, disability, religion, genetic information, veteran or military status, and any other characteristics protected by law.

This policy applies to all aspects of employment, including recruitment, hiring, training, promotions, transfers, compensation, termination, and layoffs. We are dedicated to maintaining a workplace that reflects our commitment to fairness, equity, and respect for all individuals.

If you have concerns about discrimination, harassment, or questions about this policy, please reach out to your supervisor or the Human Resources Manager. Won-Door values diversity in our workforce and ensures that all qualified applicants receive fair consideration for employment regardless of their protected attributes.

Together, we strive to create a workplace where everyone feels empowered to contribute, grow, and succeed. Join our team to contribute to delivering high-quality products and exceeding customer expectations!

The Overhead Door™ Brand is one of the most recognized and respected brands in the garage door industry. For 100 years, the Overhead Door™ Brand has stood for product quality and expertise, as well as professional service. From commercial and industrial upward-lifting doors and access systems to residential garage doors and openers, we combine quality, dependable products with reliable service to consistently give home and business owners confidence and peace of mind.

Because we care about…