Account Manager

If you love turning customers into long‑term partners—and you’re the kind of person who spots issues before they become problems—this role is for you. As an Account Manager Tier II at Purple Wave, you’ll be the trusted side‑by‑side support for our sellers, strengthening key relationships, clearing roadblocks, and keeping communication crisp from start to finish. You’ll partner closely with the Territory Sales Manager to help drive growth, while delivering the high‑touch experience that keeps customers coming back.

The Account Manager Tier II is responsible for fostering and maintaining strong relationships with customers and key accounts, ensuring their needs are met and their expectations are exceeded. This role will act as the secondary point of contact between Purple Wave and its customers, advocating for the seller within the organization while also representing Purple Wave’s interests to the customer.

Success in this role requires a blend of interpersonal and decision‑making skills, detailed communication, and a proactive approach to problem‑solving. The Account Manager will also be responsible for contributing to a defined level of sales activity to assist the Territory Sales Manager in driving overall territory growth. Ultimately, the Account Manager will be expected to facilitate a high level of communication with customers and build long‑term relationships to meet our company’s goals.

• Customer Relationship Management:
  • Build and maintain strong, long‑lasting relationships between the customer and Purple Wave through routine collaboration and communication.
  • Understand customer needs and objectives, and proactively address any concerns or issues that arise.
  • Act as the secondary point of contact for all customer inquiries, requests, and escalations.
  • Respond promptly to customer emails, inquiries, or concerns.
  • Participate in customer open houses and industry trade shows as required.
• Account Management:
  • Develop a deep understanding of the customer's business within the industry, and how we can work together to achieve common goals.
  • Conduct routine account reviews to assess customer satisfaction and identify opportunities for improvement.
  • Collaborate with internal Purple Wave teams (sales, listing operations, marketing, accounting, and product development) to ensure alignment with customer goals and objectives.
  • Identify opportunities for process efficiencies within business plans.
  • Develop and maintain the Company Dashboard, accounts, and opportunities to effectively serve existing and prospective customers.
• Strategic Planning:
  • Develop account plans outlining strategies for achieving customer satisfaction to maximize value for both the customer and the company.
  • Work with Territory Managers and District Directors to set clear, measurable goals and track progress against these goals over time.
  • Anticipate future customer needs and proactively develop solutions to address them.
  • Collaborate with Territory Sales Managers to identify and generate leads within assigned territories using the Company Dashboard, Territory Filter, and other available resources.
• Problem‑Solving:
  • Act as a trusted advisor and second point of contact to customers, providing expert guidance and support to help them overcome challenges and achieve their business objectives.
  • Quickly and effectively resolve any issues or conflicts that arise, working closely with internal teams to find solutions.
  • Assess a situation, confer with necessary parties, and accurately communicate the information to the customer or Territory Manager.
• Reporting and Analysis:
  • Track and analyze key account metrics, such as revenue growth, process efficiencies, and customer satisfaction.
  • Implement ongoing account reviews to identify and address areas for improvement.
  • Use data‑driven insights to inform strategic decisions and optimize customer performance.
  • Research and identify gaps and potential growth opportunities for Territory Managers.
• Undertake additional assigned duties as requested.

• None

• Bachelor's degree or relevant experience.
• 2-4 years of proven experience in account management, customer relations, or sales,…