Business Development Representative

About Glia

Glia is the leading AI customer service solution for banks and credit unions. Our platform unifies AI and human agents across every voice and digital conversation through our proprietary Channel Less® Architecture. With AI for All™, organizations overcome the tradeoff between efficiency and experience by using AI to automate conversations and elevate service operations.

Valued at over $1 billion and named a Deloitte Technology Fast 500™ company for five consecutive years, Glia powers over 700 financial institutions and maintains an industry-leading 72 NPS. We're also certified as a Great Place to Work, with 98% employee satisfaction.

Location:

Hybrid

• Salt Lake City, Utah (Lehi)

At Glia, our Business Development Representatives are pivotal to company success. As a Glia BDR, you will be a key member of our fast-growing and high-performing go-to-market team. Specifically, you will communicate with potential clients via phone, emails, social media, and other channels to build interest in Glia’s industry-leading Unified Interaction Management technology platform.

Ready for your rocketship? We are seeking a results-oriented, motivated hunter who is energized and eager to work with assigned Account Executives to build qualified sales pipeline. In this role, you will be responsible for outreach to prospective clients to educate them about Glia, and generate meetings and pipeline opportunities. You’ll work in both Inbound and Outbound business development, and become an expert at using the very best lead-generation and account-based marketing tools to identify relevant contacts and craft accurate and targeted lists of prospects.

You will also conduct sales development best practices with email, phone, and social drips using outreach cadences to connect with new contacts.

As a Glia Business Development Representative, you’ll have the exciting career growth opportunity to be a part of the Glia Sales Academy, a training program designed to equip our BDRs with the essential skills and knowledge needed to excel as technology Account Executives. This experience offers a blend of theoretical instruction and hands-on practice, covering crucial topics such as advanced sales techniques, technology trends, and industry-specific insights.

Participants will engage in role-playing exercises, case studies, and mentorship sessions with seasoned sales professionals, allowing them to refine their communication, negotiation, and problem-solving abilities. By the end of the program, graduates will have developed a robust skill set, a deep understanding of the technology landscape, and the confidence to navigate complex sales cycles, positioning them for success in their new roles as Account Executives and setting the foundation for long-term career growth in the dynamic world of technology sales.

• Become an expert at using lead-generation tools such as Sales Loft, Salesforce, Zoom Info, Sales Navigator and account-based marketing tools others to accurately create targeted lists of prospects
• Conform to best practices for sales development/business development with regards to telephone calls, Linked In, e‑mails, and conferencing calls with new prospects
• Follow up on marketing qualified leads
• Work with Marketing to craft the best follow‑up strategies for Inbound leads
• Work with your assigned Account Executives in Sales to build Outbound plans
• Ask targeted, intelligent questions to speak knowledgeably with C‑suite and VP‑level executives
• Coordinate meetings for Account Executives and log all activities in our CRM
• Achieve monthly goals for meetings set and new pipeline opportunity creation

• 1+ years of experience as a Sales Development Representative or Business Development Representative a plus
• Experience working in Banking, Insurance, Fintech, or other Financial Services a plus
• Fundamental understanding of the lead generation process a plus
• Experience in high-growth technology organizations a plus
• Bachelor's degree required
• Desire to work in a fast-paced, results-focused business environment
• Strong ability to establish rapport with a wide variety of potential…