Client Solutions Manager - Major Accounts; Autotrader

Company

Cox Automotive - USA

Sales

Client Success Manager - Majors - CAI

Manager - Non People Leader

Can work remotely but need to live in the specified city, state, or region

Yes, 75% of the time

Day

Compensation includes a base salary of $ - $. The salary rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's experience. In addition to the salary range identified herein, this role is also eligible for an annual incentive/commission target of $55,000.00.

Are you a self-starter, a go-getter, and a deal maker? At Cox Automotive you will find a culture that rewards such entrepreneurial spirit. We empower our team members to make their own decisions for growing our business. We are looking for like-minded people who can share our passion for success.

The Majors Dealer Sales and Service team is responsible for maintaining and expanding relationships with Cox Automotive’s highest profile, most complex Automotive L3 Dealer Group clients. The Major Accounts Client Success Manager (CSM) will be responsible for effectively managing the largest books of business by identifying and understanding the client’s needs and providing solutions. They will evaluate and adapt new strategies to keep up with current business trends and plan with the customer so that their needs and expectations are met by the company.

• Build and grow long‑term, trusting relationships with a range of contacts both at assigned dealerships, including the highest level in each rooftop (e.g., General Manager), and, with corporate levels including parties such as Marketing Managers, Used Vehicle Directors, Regional Operational Strategist, Area Vice Presidents, and the like who work with sub‑groups of dealerships across their respective orgs. Clients range from buyer/signer, implementer, stakeholder, etc.
• Identify whitespace opportunities at the rooftop level and grow revenue with connected strategies alongside C‑Suite partners, specific to group centralization model
• Monitor and analyze product performance and client business and performance trends to determine adjustments needed to optimize product utilization (according to the client’s business goals/objectives).
• Interpret Cox Automotive reporting and analytics to explain product performance, optimization issues, and best practices to the customer in the context of their business goals and market trends.
• Adhere to custom rules of engagement within each Dealer Group profile (service and/or sales oriented, product‑specific, consultation debriefs, etc.)
• Train customers to use core Cox Automotive Media and Software products (Autotrader and Kelley Blue Book); involve other business unit specialists for advanced product training (Software) when needed.
• Compile and share relevant reports or documentation related to the customers’ business and performance of Cox Automotive products as it relates to their business for the benefit of customers and sales and business development leadership.
• Prepare client locations to implement corporate‑level product purchases.
• Serve as a first point‑of‑contact for dealer issues; diagnose and resolve customer concerns and technical issues in a timely manner.
• Contribute to strategic account planning, identifying opportunities and risks for each account.
• Effectively manage the progress and results of clients assigned and work with sales leadership to contribute and manage actions according to account strategy.
• Minimize churn on new and existing products while maintaining media solutions across assigned Dealer Group(s).
• Within any established parameters, determine the right frequency to meet with all assigned clients based on account plan(s), each client’s individual needs, as well as prioritization across all clients.
• Collaborate with team members, customer support, and other internal partners to solve customer problems and continuously improve.
• Continuously learn and incorporate new and changing product offerings.
• Identify the need for product workshops or in‑store…