Client Success Manager

Hammerton is a leading American designer/manufacturer of custom decorative lighting for the hospitality, commercial and residential markets. We are known as a major design innovator in our industry, and we’re rapidly growing. Our in-house blown and kiln-fired glass capabilities, combined with our expertise in metal fabrication and machining, make us uniquely capable of addressing the needs of the design industry’s most discerning clients.

Hammerton lighting can be found in leading five-star hotels and resorts, award-winning restaurants, and many of the most beautiful homes in North America.

The New Customer Success Manager is responsible for onboarding new accounts and hand-holding them through their first purchase. This role serves as the first point of contact for prospective designers, architects and builders, introducing them to the Hammerton brand and our design leading products and custom capabilities and how our lighting solutions elevate exceptional spaces.

The New Customer Success Manager is a consultative sales professional who understands design, builds meaningful relationships, and creates confidence in the Hammerton brand. Success in this role requires a proactive approach to customer onboarding, the ability to speak the language of design, discover project opportunities, overcome objections, and confidently close new business.

Working closely with Territory Sales Managers, manufacturer representatives, engineering, customer service, and marketing, this position ensures seamless customer experience from initial inquiry through project handoff while consistently achieving customer onboarding and sales goals.

The successful New Client Success Manager will:

• Become a trusted resource and first point of contact for prospective designers, architects, builders, and luxury residential clients.
• Consistently generate new business opportunities through proactive prospecting, relationship building, networking, referrals, and disciplined follow-up.
• Represent the Hammerton brand with professionalism, confidence, and enthusiasm while communicating our craftsmanship, custom capabilities, and commitment to exceptional design.
• Speak the language of design by understanding aesthetics, materials, finishes, scale, lighting applications, and the unique needs of design professionals.
• Develop meaningful relationships that establish trust and position Hammerton as the preferred lighting partner.
• Demonstrate strong consultative selling skills by uncovering customer needs, recommending tailored lighting solutions, overcoming objections, and confidently asking for the business.
• Build and maintain a healthy sales pipeline through disciplined prospecting, CRM management, and consistent follow-up.
• Collaborate effectively with Regional Sales Managers, manufacturer representatives, engineering, customer service, marketing, and production teams to deliver a premium customer experience from first contact through project completion.
• Balance creativity with business acumen by helping clients achieve their design vision while meeting project objectives.
• Demonstrate resilience, curiosity, initiative, and persistence while pursuing new opportunities and overcoming challenges.
• Consistently achieve customer acquisition, sales activity, pipeline, and revenue goals while serving as an ambassador for the Hammerton brand.

• Onboarding new customers designers, architects and builders so they understand our brand and our capabilities and are ready to make their first purchase.
• Conduct engaging product presentations and educate prospective customers on Hammerton's custom and catalog offerings.
• Develop and maintain a comprehensive understanding of the Hammerton brand, product…