Front Desk Security Coordinator - Site Security

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career.

Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families.

The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs.

At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is:

Grade:
Services 205

Pay Range: $20.33 - $29.51

Are you passionate about creating a safe, welcoming, and efficient environment for students, staff, and visitors?

At WGU, our mission to expand access to higher education begins with creating a safe, welcoming, and professional environment for everyone who enters our corporate office. As a Front Desk Coordinator – Site Security, you’ll serve as the first point of contact for staff, students, visitors, and vendors—playing a critical role in safeguarding people, information, and facilities while delivering exceptional customer service.

The Front Desk Security Coordinator integrates front desk operations with security procedures to maintain a safe, organized, and professional corporate office environment. This role manages visitor access, badge issuance, way finding, and lost-and-found operations while supporting security processes and compliance requirements. The ideal candidate brings strong communication skills, attention to detail, discretion, and the ability to multitask in a fast-paced setting.

• Serve as the first point of contact by greeting and assisting visitors, students, faculty, staff, and vendors while verifying authorization for access as needed
• Manage visitor check-in, badge issuance, access credentials, escort requirements, and accurate visitor logs
• Support security operations including access control systems, incident reporting, lost-and-found management, and emergency response procedures
• Coordinate with Facilities, Safety & Security, IT, People & Talent, Legal, and site leadership regarding access, vendors, and safety needs
• Maintain confidentiality, data protection standards, and a professional reception environment while upholding university brand and service expectations

• High school diploma or equivalent
• 3+ years of experience in security operations (safety and security procedures, emergency response, incident escalation)
• 1+ years of experience in front desk, receptionist, hospitality, or customer service
• Experience with Microsoft Office programs (Word, Outlook, Excel)

• First Aid/CPR/AED training
• Experience with Service Now or similar ticketing platforms
• Experience with electronic badge access systems, and visitor management software
• Experience in building management systems or corporate security environments
• Familiarity with customer service best practices and emergency procedures

• Ability to sit or work at a computer workstation for extended periods, with occasional standing or walking
• Occasional lifting of supplies and operation of front desk equipment (badge printers, computers, cameras)

This is a full-time, in-office position at WGU’s headquarters in Salt Lake City, UT. You’ll work alongside a multidisciplinary team committed to safety, service, and operational excellence.