Team Leader - Security

Close Inclusive Collection Job Postings Notification

“When you work in Hawaii, in addition to learning about the functional aspects of running a hotel — like the proper way to make a bed or how to best handle luggage — it’s critically important to understand Hawaiian culture and the spirit of ‘ohana, or ‘family.’ When opening the first Andaz property in Hawaii, our team participated in Hawaiian culture training to help us understand what ‘ohana truly means.

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• Through hands‑on management, supervises closely all Security Officers in the performance of their duties in accordance with Hotel Policies & Procedures and applicable laws.
• Ensures the Security Officers are at areas of their assignment at all times.
• Ensures patrol is carried out in all public areas, restaurants, guest floors, offices, plant rooms and all other areas of the hotel, ensuring safety, security and comfort of all guests and hotel personnel. Ensures that all Security personnel look out for any suspicious loiterers or articles.
• Patrols public areas to detect fires, unsafe conditions, and missing or inoperative safety equipment.
• Assists the Assistant Security Manager/Assistant Managers‑Security during his tour of duty.
• Ensures the smooth running of all operational procedures within the department and in‑relation to other departments.
• Conducts enquiries and checks on all security and fire related incidents and submits initial reports.
• Conducts roll‑call/daily briefing during each shift on the hotel’s activities/functions of the day to the security officers 15 minutes before the commencement of their duties.
• Assists/Organises the Security Fire Fighting Team in the event of an emergency.
• Ensures all Fire Exits are clear from obstruction at all times.
• Assists management and enforcement offices in emergency situations.
• Assists in the investigation of any accidents and security incidents involving hotel guests and employees.
• Questions any suspicious character in a polite manner; refuses entry if the subject is not able to provide a reasonable reply; requests for assistance immediately if the situation arises.
• Assists in employee bag checks and periodic locker searches and ensures that they are carried out according to the hotel’s Policy and Procedure.
• Monitors and controls the movement of all employees leaving and entering the hotel through the employee entrance.

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