Security EMS Supervisor

Safety EMS Programs Supervisor

Department:
Guest Services

FLSA:
Nonexempt - Benefited

EEOC Class:
Service Workers

WC Class: 9016 - Park Operations

As the Safety EMS Programs Supervisor, you will be responsible for helping to oversee all aspects of security, EMS, safety programs, and infrastructure within our organization. This position plays a key role in ensuring the safety and well‑being of our personnel, animals, facilities, guests, and vendors, as well as maintaining preparedness for potential emergencies.

Reports directly to the Safety EMS Manager. Directly supervises the security staff.

• Security Operations
• Aid in the development and implementation of comprehensive security protocols to safeguard personnel, facilities, and assets.
• Assist the other managers in supervising a team of security personnel, providing guidance, training, and performance evaluations, both for daytime and nighttime security operations.
• Help conduct regular security assessments and audits to identify vulnerabilities and implement necessary improvements.
• Collaborate with law enforcement and external security agencies to enhance overall security measures.
• Handle safety or security‑related complaints and oversee the resolution of any related situations.
• Investigate or manage internal security or legal issues and report professionally and confidentially.
• Understand that zoo security is required 24/7/365 and this position carries a level of commitment to ensuring that these requirements are met.
• Emergency Medical Operations
• Aid in the maintenance of a robust emergency medical response system.
• Ensure that employees are aware of, and adhering to, medical protocols and procedures.
• Assist in planning and implementation of regular drills and training exercises to prepare staff for medical emergencies.
• Crisis Management
• Help develop and maintain a crisis management plan to address potential scenarios.
• Be able to act as a primary point of contact or assist other Safety Managers in such a role during emergencies, liaising with relevant authorities and stakeholders.
• Provide clear and timely communication to internal and external parties during crises.
• Be able to act as incident command at various levels, from coordinating and leading the security/EMS team, all the way to institutional coordination and emergency management as needed.
• Emergency Response Team
• Become a member of ERT after 1 year of employment or special approval.
• Technology and Infrastructure
• Assist with project management for installation and service for all security and health safety alarms, electronic access control systems, reporting software, and CCTV systems.
• Stay updated on the latest security and safety technologies, regulations, and best practices; recommending and implementing relevant advancements.
• Assist with administration and maintenance of security systems including surveillance cameras, access control systems, keys, reporting software, and alarms.
• Provide preventative maintenance for all security and health safety alarms, electronic access control systems, and CCTV systems.
• Training and Education
• Assist in conducting regular training sessions for staff on security and emergency preparedness.
• Foster a culture of preparedness and awareness throughout the organization.
• Stay informed about industry standards and best practices and incorporate them into training programs.
• Receive Switch Base certification to create and manage data in the Switch Base program.
• Maintain an understanding of AZA regulations, norms, and practices for training and safety infrastructure.

• Bachelor’s degree or equivalent work experience.
• Proven experience in a leadership and logistics management role.
• Certification in Security or Emergency Medical Response (i.e., Licensed Security, Basic Life Saving, Emergency Medical Responder, etc.).

• Strong leadership and team management skills.
• Excellent communication and interpersonal abilities.
• Knowledge of relevant laws, regulations, and industry standards.
• Utah’s Hogle Zoo is a drug‑free workplace. All employees are subject to random drug testing.

The incumbent performs in an indoor and outdoor environment, with exposure to seasonal elements, dust, and allergens. Tasks require a variety of physical activities, which can include muscular strain. Eye, hand, and finger dexterity is required to perform essential functions. Must be able to listen and respond to a handheld radio. Ability to stoop, bend, twist, turn, climb, jump, run when necessary, and move quickly to avoid dangerous situations.

Must be able to lift 50 lbs. and possess a valid driver’s license.

Utah’s Hogle Zoo is an equal opportunity employer. We are committed to creating an inclusive environment for all.