Security​/Safety Associate - Substitute

Security/Safety Associate - Substitute

Note:

This is a substitute position. Available shifts are based on staffing needs.

The Safety Associate assists in providing high‑quality customer service experiences by ensuring visitors enjoy the library in a safe manner and in accordance with patron behavior policies. The Safety Associate helps maintain a safe and secure environment for patrons and staff, working collaboratively to identify and resolve safety and patron behavior concerns.

This role serves as backup rather than a regular schedule. Shifts are offered only when coverage is needed, making it ideal for candidates seeking flexible, as‑needed work rather than consistent weekly hours.

• Fostering a safe environment – ensure an excellent library experience, monitor premises, observe behaviors, and resolve concerns using the Library’s Patron Behavior and Rules of Conduct policy with a trauma‑informed lens. Utilize verbal de‑escalation skills. Report building safety concerns.
• Cultivating relationships – foster good working relationships with diverse people, including patrons, staff, volunteers, vendors, law enforcement, and community partners. Proactively engage to diffuse situations and accept assignments promptly.
• High‑quality customer service – engage with customers, exhibit exceptional service, and use de‑escalation skills. Seek innovative ways to provide safety services and serve a diverse population.
• Situational response – respond to emergencies such as fire alarms, evacuations, or other facility events.
• Administrative reporting – complete daily administrative documentation professionally. Familiarity with GRAMA and facilitate law‑enforcement requests per library policy.
• Safe vehicle operation – drive safely to library locations, obey traffic rules, maintain required insurance.
• Other duties – perform additional duties as assigned.

• High‑school graduation (or equivalent) and at least three years of experience in social services or customer service to a diverse population, or equivalent education and experience.
• Valid Utah driver’s license and a clean driving record. Must provide personal transportation and maintain state‑required vehicle insurance.
• General knowledge of building security, security procedures, and de‑escalation techniques.
• Ability to perform routine record‑keeping, exercise initiative and judgment, manage work priorities, communicate effectively in English, and maintain effective relationships with staff, agencies, vendors, contractors, and the public.
• Availability to work days or evenings, weekends, or before/after library hours.
• Physical ability to stand, walk, bend, kneel, and perform tasks that may require being on the ground.
• Professionalism in appearance, work ethic, and positive attitude.

• Spanish or other non‑English language skills.
• EMT certification.

• Busy urban public library setting.
• Repetitive movement: standing, walking, bending.
• Good hand mobility and coordination required.
• Inclement weather exposure when working outside or traveling.

• Substitute position with no set schedule.
• Hours not guaranteed; shifts offered based on staffing needs.

• Completion of a criminal background check required for candidates over eighteen years of age.
• The City Library participates in the federal Employment Eligibility Verification Program (E‑Verify). Employment contingent upon verification.
• The City Library is an Equal Opportunity Employer and is committed to a diverse workforce.

• Starting Range Grade 14, $23.15 per hour.
• Mileage reimbursement available when a personal vehicle is used for library business.

• Apply online.
• Position is open until filled.