Radisson Security Manager

Security Manager

Choice Hotels International, Inc is one of the largest lodging franchisors in the world. A challenger in the upscale segment and a leader in midscale and extended stay, Choice ® has more than 7,400 hotels, representing over 625,000 rooms, in 45 countries and territories. A diverse portfolio of 22 brands that run the gamut from full-service upper upscale properties to midscale, extended stay and economy enables Choice ® to meet travelers' needs in more places and for more occasions while driving more value for franchise owners and shareholders.

The award-winning Choice Privileges ® loyalty program and co-brand credit card options provide members with a fast and easy way to earn reward nights and personalized perks.

The Security Manager provides visionary leadership across all security operations, safeguarding guests, employees, and organizational assets while cultivating a culture of safety, trust, and excellence. This leadership role partners with the Assistant General Manager and cross-functional teams to develop and execute a proactive, intelligence-driven security strategy aligned with company standards and regulatory requirements.

This role drives continuous improvement through data analysis, technology adoption, and team development while balancing operational agility with fiscal responsibility to deliver measurable security outcomes and exceptional guest experiences.

Guest Experience

Design and enforce security protocols that prioritize guest safety without compromising a welcoming, hospitable environment.

Monitor service quality metrics and implement targeted improvements to sustain high guest satisfaction scores.

Resolve guest concerns swiftly and professionally, escalating situations as warranted.

Serve as a knowledgeable resource on property amenities and local area information.

People Leadership & Talent Development

Attract, develop, and retain a high-performing security team through strategic recruiting, onboarding, and continuous coaching.

Set clear performance expectations and deliver regular, constructive feedback tied to measurable outcomes. Model integrity and professional conduct.

Champion a diverse, equitable, and harassment-free workplace; model inclusive leadership. Inspire trust and accountability at all levels.

Partner with HR on performance management, disciplinary processes, and succession planning.

Design and oversee mandatory training programs: safety, CPR/AED, fire prevention, blood-borne pathogens, and conflict resolution and mediation.

Provide leadership, oversight and partnership with third party security agency.

Financial Stewardship & Strategy

Analyze labor costs, vendor performance, and procurement data to identify savings.

Negotiate and manage vendor contracts in compliance with company procurement standards.

Identify and pitch strategic investments in technology and equipment that deliver measurable ROI.

Life Safety & Risk Management

Direct comprehensive safety and security programs: inspections, drills, incident documentation, and regulatory compliance.

Oversee emergency preparedness plans and ensure staff readiness across a broad spectrum of incidents.

Proactively identify risk exposures and advise senior leadership on mitigation strategies and corrective actions.

Maintain compliance with all applicable local, state, and federal regulations governing security operations.

Build and sustain collaborative relationships with law enforcement, fire departments, and insurance partners.

Asset Protection & Property Management

Conduct regular property walk-throughs to proactively identify safety hazards and security vulnerabilities.

Oversee preventative security programs to protect guests, associates, and physical assets.

Direct investigation, analysis, and reporting of all security incidents, accidents, and near-misses.

Coordinate with Engineering to ensure prompt resolution of maintenance issues affecting safety or security.

Ensure accurate asset tracking in partnership with Corporate; maintain integrity of equipment inventory.

Communication, Reporting & Administration

Facilitate clear, transparent, and diplomatic cross-departmental communication through regular briefings…