Patrol Manager

Solitude Patrol Manager

The Patrol Manager is a senior leadership position within Solitude Ski Patrol and Mountain Operations. Reporting directly to the Director of Patrol, this position oversees daily patrol operations, staffing, training coordination, operational readiness, emergency response, and strategic departmental support for both winter ski patrol and summer bike patrol operations.

The Patrol Manager helps lead up to 45 winter patrollers and approximately 20 summer bike patrol employees, including supervisory staff, while fostering a professional, accountable, safety-focused, and guest-service-oriented culture across year-round mountain operations.

This role combines field leadership with administrative oversight and requires strong interpersonal skills, sound judgment, expert skiing ability, strong downhill mountain biking ability, and the ability to lead effectively within a unionized work environment. The Patrol Manager works closely with the Avalanche Mitigation Department (AMD) Manager and Director of Patrol to coordinate staffing, training, avalanche mitigation support, operational priorities, and emergency response readiness across the mountain.

Specific job requirements include:

• Minimum 8 years of ski patrol experience preferred, with 3–5 years of patrol supervisory or leadership experience preferred.
• Avalanche Pro 1 certification required;
  Avalanche Pro 2 preferred.
• Avalanche mitigation experience at a Class "A" resort preferred, including route leader-level responsibilities.
• Current Utah EMT, National EMT, or OEC certification required. Utah EMT licensure required for EMTs.
• Current BLS CPR certification required.
• Ability to obtain and maintain an ATF possessor clearance.
• Valid driver's license required and must pass an insurance driving history inquiry.
• Expert skiing ability required, including the ability to safely operate a loaded toboggan in steep and variable terrain.
• Strong downhill mountain biking ability and proficiency operating in lift-served bike park terrain preferred.
• Exceptional leadership, communication, coaching, conflict-resolution, guest service, organizational, and decision-making skills.
• Understanding of ski resort operations, avalanche mitigation, mountain safety, emergency response, risk management, and guest service standards.
• Proficiency with scheduling, payroll, HR systems, incident documentation, Microsoft Office, budgeting, and operational reporting tools.
• Ability to prioritize workload effectively and adapt to changing operational demands.
• Ability to work weekends, holidays, storm cycles, on-call periods, and extended operational hours as required.
• Must pass criminal history and background checks.

Job duties and responsibilities include:

• Providing daily management, leadership, and operational support for ski patrol and bike patrol staff in alignment with resort values and leadership expectations.
• In coordination with the Director of Patrol and AMD Manager, assisting with hiring, onboarding, scheduling, payroll review, training, evaluations, coaching, retention, accountability conversations, and disciplinary processes.
• Supporting strategic planning, patrol procedures, emergency response planning, training standards, and risk management initiatives.
• Overseeing daily patrol operations including staffing assignments, terrain status, openings and closures, sweeps, operational follow-up, hazard mitigation, and enforcement of resort policies and the skier responsibility code.
• Coordinating with the AMD Manager and Director of Patrol regarding avalanche mitigation operations, staffing, snow safety, terrain management, rescue readiness, and route leadership responsibilities.
• Overseeing summer bike patrol operations and coordinating with internal departments, public safety partners, and outside agencies to support safe and efficient year-round mountain operations.
• Leading year-round mountain safety initiatives including speed control, guest education, hazard mitigation, signage, closures, rope lines, fencing, padding, and boundary management.
• Overseeing patrol training, continuing education, scenario-based exercises, CPR instruction, avalanche rescue, bike patrol training, and competency documentation.
• Performing ski patrol duties at both managerial and functional levels, including emergency medical care, patient transport, guest assistance, mountain safety, incident documentation, and field leadership during routine and complex operations in varied terrain and weather conditions.
• Coordinating and participating in lift evacuations, avalanche response, search and rescue operations, high-angle rescue, cliff rescue, missing person incidents, night operations, and complex rescue efforts involving Wasatch Backcountry Rescue and other partner agencies as assigned.
• Participating in incident investigations, documentation review, legal follow-up, and risk management processes in accordance with resort guidelines.
• Overseeing patrol equipment, rescue gear, medical supplies, operational inventories, patrol…